Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and managed services company committed to delivering smarter customer experiences. They are seeking a Bilingual Customer Service Representative (Spanish-English) to assist customers by answering inquiries and resolving issues effectively, ensuring exceptional customer experiences.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months of customer service experience
- High school diploma or equivalent
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High speed internet (> 15mbps) may be required for some programs
- This position requires that you reside within 50 miles of Sacramento, CA
Benefits
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates
- Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth
Company Overview
Percepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.