[Remote] Channel Sales Support Agent (Reseller)

Note: The job is a remote job and is open to candidates in USA. Block is a company focused on building technology to increase access to the global economy. The Channel Sales Support Agent will be the operational backbone for reseller sales, ensuring resellers and the partnership management team have the necessary support to successfully onboard products to local sellers across the US and Canada.

Responsibilities

• Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with resellers and sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance
• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed
• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for US and CA sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Skills

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics
• Experience working with self-employed contractors, distributors, sellers, or channel partners

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Overview

Company H1B Sponsorship