[Remote] Channel Sales Support Agent (Reseller)

Note: The job is a remote job and is open to candidates in USA. Block is a company that builds technology to increase access to the global economy, and they are seeking a Channel Sales Support Agent to support their reseller sales motion. The role involves acting as a key point of contact for partnership teams, providing necessary resources and support to ensure successful sales and onboarding of products.

Responsibilities

• Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with resellers and sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance
• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed
• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for US and CA sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Skills

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics
• Experience working with self-employed contractors, distributors, sellers, or channel partners

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning
• Computer, headset, and necessary software provided

Company Overview

Company H1B Sponsorship