Note: The job is a remote job and is open to candidates in USA. Zions Bancorporation is transforming the work culture within the financial industry, emphasizing diversity and growth. They are seeking a Call Center Service Representative to provide excellent customer service through inbound phone interactions, help customers feel valued, and build meaningful relationships.
Responsibilities
- Help every customer feel valued by your words and actions
- Inspire our customers to tell someone about their positive experience
- Deliver meaningful solutions for our customers through inbound phone interactions
- Seek to add value to each customers’ experience by sharing your knowledge of our products and services
- Develop your skills and knowledge in technology, banking, and leadership to help grow your career
- Build meaningful relationships with our customers
Skills
- You must live within 90 miles of an ID location
- Passion to serve others, learn continuously, and contribute positively to our culture
- Enjoy interacting with customers using your outstanding communication skills
- Experience helping customers solve problems, educate on products/services, and putting the customer first
- Knowledge of banking and financial services, a plus
- Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
- High School diploma or equivalent
Benefits
- Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
- After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
- Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)
- Flexibility to help you balance life and work; full-time and flexible shifts available after training
- 100% remote, work from home – save money, save commute time
- Competitive pay, plus monthly incentive opportunities
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
- Monthly contests to keep things fun and rewarding
- Professional development/leadership development opportunities.
Company Overview
Zions Bancorporation is a financial services company involved in SBA lending, public finance advisory services, and agricultural finance. It was founded in 1873, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 10001+ employees. Its website is http://zionsbancorporation.com.