Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. The Brokerage Product Development Manager will provide customs brokerage expertise, collaborate with teams to enhance client relationships, and implement continuous improvement projects to grow customs brokerage revenue.
Responsibilities
- Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
- Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
- Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
- Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
- Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
- Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
- Gathers and shares customs brokerage customer service best practices
- Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
- Provides excellent customs brokerage service to increase customer satisfaction
- Coordinates with other teams to conduct business and customer review meetings
Skills
- Bachelor's Degree or international equivalent in Business or Transportation
- Customs Brokerage Product Knowledge
- Willingness to Learn
- Licensed Customs Broker
- Occasional travel required
- Remote position with a preference for domicile in Kansas City, Chicago, Denver & Seattle
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
- Annual short-term and/or long-term incentive compensation programs depending on the level of the position
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Company Overview