Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is a company dedicated to helping customers protect their loved ones through various insurance products. They are seeking a Bilingual Customer Care Agent to engage with policyholders, ensuring customer satisfaction and guiding them through their plan benefits while working with both English and Spanish-speaking clients.
Responsibilities
- This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role
- Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits
Skills
- Fluent in both English and Spanish (writing, reading, and speaking)
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps
- High school diploma or GED required
- Ability to complete AHIP certification and additional onboarding requirements by a given deadline
- Strong Work Ethic and Ability to Build Client Relationships
- Solutions focused Mindset
- Propensity to Advocate for Consumers and Be a Sales Team Liaison
- Recent Technology Skills & the Ability to Multi-Task
- Coachability & Adaptability
- Positivity & Effective Communication Skills
- Recent insurance or call center experienced preferred
- Sales experience beneficial but not required
Benefits
- Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
- Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location
Company Overview
Find and compare the best term life insurance quotes with SelectQuote. It was founded in 1985, and is headquartered in Overland Park, Kansas, USA, with a workforce of 1001-5000 employees. Its website is https://www.selectquote.com/.