[Remote] Bank Customer Sales and Retention Representative (Bilingual) - H

Note: The job is a remote job and is open to candidates in USA. Canadian Tire Corporation is seeking a Bank Customer Sales and Retention Representative who is passionate about customer service and advocacy for the Canadian Tire Brand. This bilingual part-time role involves managing customer interactions, resolving disputes, and providing exceptional customer experiences through effective communication and problem-solving skills.

Responsibilities

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - 'owns the moment'
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Skills

• Speak both French and English fluently
• Excellent verbal and written communication skills
• Superior problem solving abilities and solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry, etc
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions
• Customer Service Experience
• Call Centre Experience
• Fraud and Dispute knowledge

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

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