Note: The job is a remote job and is open to candidates in USA. Anyword is a startup in the AI space, helping marketing teams create better-performing content through AI, data, and insights. They are seeking an Associate Customer Success Manager to support customer adoption, drive engagement, and maximize value from the platform while working closely with a small team and gaining exposure to enterprise customers.
Responsibilities
- Proactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term success
- Support customer onboarding, training, and ongoing adoption of Anyword
- Serve as a point of contact for customers, helping answer product, technical, and workflow-related questions
- Identify customers who may benefit from additional support, engagement, or growth opportunities
- Work cross-functionally with Product, Marketing, and Customer Success teams
- Gather and share customer feedback and insights with internal stakeholders
- Analyze customer usage data to identify trends, opportunities, and areas of risk
- Create and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughs
- Lead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from Anyword
- Contribute ideas for improving customer processes, workflows, and the overall customer experience
Skills
- BA/BS degree
- Excellent verbal and written English communication
- Strong Excel or Google Sheets skills
- Strong analytical and problem-solving skills
- Ability to execute resourcefully and independently
- High level of dedication and determination
- Outstanding organizational and multitasking skills
- Comfortable with proactive customer outreach via email, phone, and video calls
- Curiosity, coachability, and a growth mindset
- Experience with HubSpot (or equivalent CRM)
- Experience with Tableau or equivalent BI tools
- Previous data analysis experience
- Experience working at a SaaS company
Company Overview
Anyword offers publishers and marketers an approach to content distribution and performance measurement. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://anyword.com.