Note: The job is a remote job and is open to candidates in USA. GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, with a global community of over 60 million members. The Account Management Administrator supports the direct supply business by ensuring products move from partner to marketplace efficiently, managing day-to-day tasks, and coordinating with various teams to maintain operational efficiency.
Responsibilities
- Support the direct supply business in daily administrative functions, with a strong focus on accuracy, cross-functional coordination, problem solving and operational execution
- Manage day-to-day tasks by working closely with Account Managers to keep partners supported and operations running smoothly
- Follow established processes with a high degree of accuracy, escalating issues proactively
- Ensure products are available for sale and accurately listed in the GOAT marketplace
- Own product listing setup for partners, coordinating with internal teams to gather required product information and assets, to ensure we have all listings created
- Troubleshoot and resolve issues that prevent inventory from being created or going live
- Own the direct brand purchase order flow end-to-end
- Participate in seasonal buying appointments with Account Managers to support order creation
- Submit and track orders with partners, reviewing confirmations and flagging discrepancies
- Proactively follow up with partners to confirm shipments adhere to agreed delivery windows
- Coordinate inbound logistics across internal teams and external partners to ensure timely, accurate deliveries
- Prepare and distribute delivery details to relevant internal teams ahead of each shipment
- Activate and price inventory upon receipt; reconcile received quantities against invoices and resolve discrepancies
- Coordinate cross-functionally to keep all business verticals on track
- Partner with Logistics, Compliance, Operations, Finance, Merchandising, Product Catalog, Data and Engineering to support smooth end-to-end execution across the direct supply business
- Support campaigns, launches, and seasonal activations
- Manage operational details for brand partnerships, exclusive launches, and key moments
- Coordinate across teams to ensure inventory is ready to go live accurately and on time
- Serve as a day-to-day operational point of contact for partners, handling status updates, confirmations, and issue resolution
- Own recurring operational tasks including partner payouts, cost management, and seasonal markdowns
- Maintain and improve processes that reduce errors and drive operational efficiency
- Follow established workflows with precision; identify gaps or inconsistencies and bring solutions to the team
- Track inventory performance and share insights with the Account Management team
- Support regular and ad hoc reporting needs
Skills
- 1–3 years of experience
- Highly organized with the ability to prioritize workload independently
- Follows processes precisely with a high attention to detail
- Strong communication, interpersonal, and analytical skills
- Confidentiality and discretion a must
- Self-motivated and resourceful with a can-do attitude
- Commitment to a VIP level of customer service
- Proven ability to thrive in a collaborative, cross-functional environment
- Mac and Excel proficient, with familiarity with web-based platforms
- Experience with data entry
- Experience in a retail, brand, or wholesale environment preferred
- Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus
- Sneaker or apparel industry knowledge not required, but a plus
Benefits
- 401K
- Paid time off
- Dental
- Medical
- Vision
- Disability
- Life insurance options
Company Overview
Goat Group is a marketplace for authentic sneakers, apparel, and accessories. It was founded in 2011, and is headquartered in Culver City, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.goatgroup.com.