**Join arenaflex's dynamic team as a Part Time Remote Customer Support Specialist - Marketplace, and be a part of shaping the future of customer experience in the e-commerce industry.**
At arenaflex, we're committed to delivering exceptional customer service and creating a seamless shopping experience for our customers. As a Part Time Remote Customer Support Specialist - Marketplace, you'll play a vital role in ensuring that our customers receive the highest level of support and satisfaction. If you're passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we want to hear from you!
**About arenaflex**
arenaflex is a leading e-commerce company that specializes in providing a wide range of products and services to our customers. We're dedicated to delivering exceptional customer experiences, and our team is passionate about making a difference in the lives of our customers. As a remote customer support specialist, you'll be working with a talented team of professionals who share your passion for customer service and are committed to excellence.
**Job Summary**
We're seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist - Marketplace to join our team. As a customer support specialist, you'll be responsible for providing exceptional support to our customers via email, phone, and other channels. You'll be the primary point of contact for all inquiries and issues related to our marketplace, and you'll work closely with our management team to resolve customer concerns and improve customer satisfaction.
**Key Responsibilities**
* Handle incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to customers.
* Respond to customer emails and phone calls in a professional and courteous manner, ensuring that customers receive the highest level of support and satisfaction.
* Partner with management to resolve escalated customer and product issues, identifying trends and communicating them to management in measurable terms.
* Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, to ensure that customers receive the support they need.
* Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order.
* Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary.
* Take on the Customer Support Specialist role for the Email team as needed.
* Perform other duties as assigned.
**Requirements**
* Minimum of 1 year of customer service, administrative, or retail background. Call center experience a plus.
* Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
* Computer literate, with the ability to navigate through programs and windows.
* Excellent typing and data entry skills.
* Able to multi-task, i.e., talk on the phone and type notes at the same time.
* Effective problem solver.
* Must perform with a low error rate as an email specialist.
* Must be able to meet minimum required interactions of 80+ per day.
* Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
**Internet Connectivity Guidelines**
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the arenaflex Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex.
* Must maintain a dedicated business class internet connection.
* Cable connection is required and must be high-speed business class internet.
* If available, request a dynamic modem for cable.
* Speeds of at least 15 MBS down/5 MBS up are required.
* Cable modem or DSL router must be provided by carrier.
* Cable modem must be set up in bridge mode.
* DSL router firewall must be disabled.
* Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.
**Equipment**
The arenaflex Computer Support team will supply you with the following hardware:
* Modem
* Wyse terminal (computer)
* Monitor
* Phone and headset
* Other miscellaneous equipment
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunity to work with a dynamic and growing company
* Flexible work schedule and remote work options
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about customer service and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
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