Job Summary:
JOB DESCRIPTION - OPERATIONS PROJECT MANAGER - MARKETPLACE SUPPORT EMEA
Location: Europe (remote, CEST working schedule)
Division: Marketplace Support
Line Manager: Manager, Marketplace Support – Tour & Onsales, EMEA (Microflex, Trium, etc).
Contract Terms: Full Time, Permanent
THE TEAM
Marketplace Support is positioned at the intersection of Product, Technology, and the Fan. Our team's purpose is to provide the best possible fan experience by aligning the efforts made by Marketplace and Enterprise teams with the needs of our Artist, Promoter and Venue clients.
The team works closely with Event Programming, Product, Engineering, Client Services, TM Music and Regional Operations teams to deliver seamless onsales and operational excellence across Ticketmaster's EMEA marketplaces.
THE JOB
For highly skilled Operations Leads, Client Support, Event Programming and Marketplace professionals looking for a challenging role with opportunities for growth, the Operations Project Manager is an exciting position at the forefront of Ticketmaster's Marketplace Support organisation.
This role combines Operations Project Management with Marketplace Event Operations responsibilities, supporting the successful delivery of Ticketmaster's highest profile national and international tours across the EMEA Microflex platform.
Working closely with TM Music, Marketplace, Product, Engineering and regional operational teams, you will coordinate operational delivery from initial tour planning through to successful onsale execution, ensuring consistency, quality and operational excellence across multiple markets.
In addition to project ownership, you will provide operational support during critical onsales, assisting with Marketplace tools, event diagnostics, issue triage and operational improvements.
A primary focus of this position will be supporting the French markets and the Trium platform. The successful candidate will become a key operational contact for these markets whilst contributing to wider Marketplace initiatives across EMEA.
WHAT YOU WILL BE DOING
Tour Operations & Project Management
- Help define the operational delivery of assigned national and international tours across the EMEA region.
- Gather operational requirements from TM Music, local markets and internal stakeholders.
- Produce, review and distribute comprehensive tour specifications.
- Coordinate project timelines, milestones and operational readiness across multiple teams.
- Act as the primary operational contact for assigned tours throughout their lifecycle.
- Ensure operational consistency across multiple countries, platforms and sales channels.
- Maintain project documentation, reporting and stakeholder communications.
- Support post-onsale operational reviews and continuous improvement initiatives.
Event Operations & Marketplace Support
- Support high-profile onsales across EMEA.
- Monitor event performance during critical onsales and assist with issue identification, triage and escalation.
- Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services.
- Assist Event Programming teams with Marketplace configuration questions and operational diagnostics.
- Perform operational QA to ensure events meet specification before onsale.
- Support ongoing Marketplace operational processes throughout the event lifecycle.
French Market & Trium Operations
- Act as a key operational partner for the French Marketplace teams.
- Support tour delivery and operational readiness across the French markets.
- Provide operational expertise for the Trium ticketing platform.
- Assist with documenting and improving Trium operational workflows and best practices.
- Work alongside Product, Engineering and local operational teams to improve Marketplace processes supporting Trium.
Operational Excellence
- Build strong working relationships across Marketplace, Product, Engineering, Event Programming and ClientServices teams.
- Support testing and rollout of new Marketplace products and operational enhancements.
- Identify opportunities to improve processes, documentation and operational efficiency.
- Produce operational reports and metrics where required.
- Contribute towards best practice documentation across Marketplace Support.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Essential
- Experience working with Ticketmaster Host, Microflex, or Trium event management systems.
- Previous experience in a Client Account Manager (CAM), Event Programming (EP) or similar operational function.
- Excellent understanding of Ticketmaster operational processes and event lifecycle management.
- Experience managing multiple projects simultaneously.
- Strong Microsoft Office skills including Excel, Word and Outlook.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- High attention to detail.
Desirable
- Experience supporting the Trium platform.
- Knowledge of Smart Queue, Password Server, Offering and TM One.
- Experience working across multiple international markets.
- Basic HTML knowledge.
Languages
- Fluent written and spoken English essential.
- Fluent written and spoken French highly advantageous.
- Italian or other European language skills are desirable.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- Excellent project management and organisational skills.
- Able to manage competing priorities within a fast-paced operational environment.
- Strong stakeholder management across multiple teams and regions.
- Comfortable making operational decisions under pressure.
- Excellent communication and presentation skills.
- Strong analytical mindset with a passion for continuous improvement.
- Able to work independently whilst contributing positively to a collaborative international team.
- Flexible and willing to support critical onsales outside normal business hours when operationally required.
- Passionate about delivering exceptional fan experiences.
LOCATION
This is a remote position based primarily within Europe, however applicants from across the wider EMEA region are encouraged to apply. Preference will be given to candidates able to work primarily within Central European Time (CEST) business hours to support the operational needs of the French and wider EMEA Marketplace teams.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. Ifyou’repassionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork- We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders werepresent
Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.It'stalent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disabilitystatusor caring responsibilities.
HIRING PRACTICES
The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available ina timelyand efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, collegerecruitingand search firms.Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.
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will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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