Role Overview
The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team. You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing.
What You Will Do
Process ongoing manual enrollments using reports or forms via carrier portals and email, troubleshoot enrollment discrepancies, and work with internal teams and carriers to correct or request retroactive enrollment changes.
Why It Might Be a Fit
You'll be a self-starter using your analytical skills to recognize issues and patterns in enrollment discrepancies, and you'll have the opportunity to build relationships with carrier partners and third-party enrollment vendors.
Requirements
- Bachelors degree
- 5+ years of professional experience
- Excellent communication, organization, and interpersonal skills
- Solutions-oriented team player who takes initiative and is accountable for results
- Detail and process-oriented thinker who can prioritize tasks
- Troubleshooting skills with the ability to analyze data to spot issues before they become larger problems
- Passion and commitment to exceptional client service
- Investigative skills, strong follow through to ensure issues are tracked and resolved
Benefits
- Competitive compensation
- Performance-based bonus programs
- Comprehensive benefits package
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