**Job Description:**
About careerzynith
At careerzynith, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in the lives of our members. As a leading provider of innovative healthcare solutions, we're passionate about empowering individuals to take control of their health and well-being. Our team of talented professionals is united by a shared commitment to excellence, compassion, and innovation.
Join Our Team as a Customer Service Representative
We're seeking an experienced Customer Service Representative to join our dynamic team at careerzynith. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our members, providers, and pharmacies. If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Representative at careerzynith, you'll be responsible for:
- Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
- Taking calls back-to-back while toggling through several applications on multiple screens.
- Attending 100% of trainings and the first 90 days of employment.
- Updating conversion requests and providing shipment status to members.
- Facilitating the transition of requested medications to home delivery.
- Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
- Obtaining new prescriptions from physician's office and recording approval status.
- Service incoming calls from doctors' offices.
- Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
- Resolving questions and/or issues that may be preventing shipment of an order.
- Upholding quality and productivity standards on all transactions.
- Using active listening skills when members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Qualifications
To be successful in this role, you'll need:
- A High School diploma or equivalent.
- At least 2+ years of relevant experience in Healthcare and/or Call Center.
- A dedicated workspace with no distractions.
- Strong computer skills, including Microsoft Office.
- Strong organization skills, written, and verbal communication skills.
- Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
- Ability to work a flexible schedule, including Night and/or weekends.
Schedule
As a Customer Service Representative at careerzynith, you'll be required to:
- Attend 8 weeks of training from 9:00 AM-5:30 PM EST, Monday through Friday.
- Work a flexible schedule, including Night and/or weekends, after training.
- Schedules may range between 7:00 AM EST-12:00 AM EST, 7 days a week (Schedules may be subject to change based on business needs).
Benefits
At careerzynith, we're committed to supporting the whole health of our employees. As a Customer Service Representative, you'll enjoy a comprehensive range of benefits, including:
- Medical, vision, and dental benefits.
- Well-being and behavioral health programs.
- 401(k) with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
Life at careerzynith
At careerzynith, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to:
- Work from home and enjoy a flexible schedule.
- Collaborate with a talented team of professionals who share your passion for healthcare and customer service.
- Develop your skills and knowledge through ongoing training and development opportunities.
- Make a meaningful difference in the lives of our members and contribute to the success of our organization.
Apply Now
If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and discover a career that's rewarding, challenging, and fulfilling.