Job Description:
Infrastructure Service Management is the key function of the role which would include receiving, building, configuring, installing, moving, repairing, and decommissioning assets and inventory management. It will also include project execution in accordance with established operating instructions. You are expected to work under pressure and on tight timescales.
The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email or face to face. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
Required Qualifications:
• The candidate must be located within commuting distance of New York city
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 2+ years of IT Support experience with a Financial Services or Brokerage Firm.
• Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
• Good communication, interpersonal and customer care skills.
• Proven ability to work independently with little supervision as well as in a team environment.
• Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
Primary Responsibilities:
• Hardware inventory management includes ensuring that stock levels are constantly monitored.
• Hardware request and receipt through internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
• Supporting hardware decommissioning events.
• Supporting business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of temporary training rooms / office wide events – expos.
• Comms room patching.
• Support work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements.
• Deploy equipment for new hires and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• May be required to work outside Business Hours and participate in additional weekend work.
• Image/re-image computers, configure IP.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Vision insurance
Work Location: In person
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