**Experienced Customer Care Pharmacy Technician – Remote Customer Service Representative for arenaflex**

• *Job Summary:** arenaflex is seeking an experienced and customer-focused Pharmacy Technician to join our team as a Customer Care Representative. This is a remote position that requires a strong passion for delivering exceptional customer service, a thorough understanding of pharmacy services, and the ability to work effectively in a fast-paced environment. As a Customer Care Representative, you will be the primary point of contact for customers, providing information, resolving issues, and ensuring that all interactions are handled promptly, efficiently, and accurately. • *About arenaflex:** arenaflex is a leading healthcare solutions provider dedicated to delivering high-quality services to our customers. We are committed to creating a positive and supportive work environment that fosters growth, innovation, and excellence. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team. • *Responsibilities:** As a Customer Care Representative, you will be responsible for: • Answering customer inquiries and resolving issues in a timely and professional manner • Maintaining accurate records of customer interactions and transactions • Checking to ensure that appropriate changes were made to resolve customers' problems • Contacting customers to respond to inquiries or to notify them of investigation results • Meeting customer satisfaction targets and performance goals as set by supervisor • Handling medium to large call volumes on a consistent basis • Responding to customers via phone or internet • Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates • Generating faxes and emails • Updating requested doctors to POC lists • Updating requested formulary changes • Setting up and updating new clinics for the VA • Assisting Account Managers with new pharmacy USM detainee RX program • Medical claim questions • Contacting jail facilities to get verification on inmates • USMS support (eligibility, PA's, and record changes) • Clarifying information on formulary for the VA • Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy • Training of new staff • Performing other job-related duties as assigned • *Qualifications:** To be successful in this role, you will need to possess: • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others • Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error-free within company policies and guidelines • Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours • Detail Oriented - Ability to pay attention to the minute details of a project or task • Organized - Possessing the trait of being organized or following a systematic method of performing a task • Job Knowledge - Knowledge of job and policies/procedures that apply to one's job • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems • Working Under Pressure - Ability to complete assigned tasks under stressful situations • Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information • Communication, Oral - Ability to communicate effectively with others using the spoken word • Customer Oriented - Ability to take care of the customers’ needs while following company procedures • Accountability - Ability to accept responsibility and account for his/her actions • Relationship Building - Ability to effectively build relationships with customers and co-workers • Time Management - Ability to utilize the available time to organize and complete work within given deadlines • Communication, Written - Ability to communicate in writing clearly and concisely • Friendly - Ability to exhibit a cheerful demeanor toward others • Interpersonal - Ability to get along well with a variety of personalities and individuals • Empathetic - Ability to appreciate and be sensitive to the feelings of others • *Preferred Skills & Abilities:** • High School graduate - required • One to three years related experience in a pharmacy environment or pharmacy customer service center • Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook • (CPhT) TX - Pharmacy Technician Certification required at hire • Ability to fluently speak, read, and write in English • Bilingual (Spanish) is a plus but not required • A thorough, dependable, detail-oriented approach to work with excellent Apply tot his job Apply To this Job