Join careerzynith, a leading transportation company, as an Experienced Transportation Customer Service Representative in our Tallahassee, FL location. This temp-to-hire position offers a unique opportunity to develop your skills, work with a dynamic team, and contribute to the success of our organization.
**About careerzynith**
careerzynith is a forward-thinking transportation company that prioritizes customer satisfaction, innovation, and employee growth. With a strong commitment to excellence, we strive to create a positive impact on our customers, communities, and the environment. Our team is passionate about delivering exceptional service and making a difference in the lives of our customers.
**Job Summary**
As an Experienced Transportation Customer Service Representative, you will play a vital role in establishing and maintaining transportation service accounts. You will interact with customers, resolve complex issues, and collaborate with supervisors to drive business outcomes. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach.
**Key Responsibilities**
* Assist customers with initiating or modifying service accounts, ensuring accurate and timely processing.
* Handle escalated or complex customer issues referred by team members, providing empathetic and effective solutions.
* Determine deposit requirements for new major commercial accounts, applying knowledge of transportation regulations and policies.
* Collaborate with supervisors to gather data and conduct service-related studies, driving business insights and process improvements.
**Training and Development**
* Training Duration: 6-8 weeks
* Training Schedule: Monday–Friday, 8:15 AM – 5:15 PM (subject to change)
* Successful completion of training is mandatory prior to schedule assignment.
**Post-Training Work Schedules**
* Schedules are assigned by the company; candidates cannot choose their shift.
* Schedule Options (subject to assignment):
+ Schedule 1: Monday–Friday, 5:45 AM – 2:45 PM
+ Schedule 2: Monday–Friday, 10:00 AM – 7:00 PM
+ Schedule 3: Saturday–Wednesday
- Saturday: 6:45 AM – 3:45 PM
- Sunday: 10:30 AM – 6:30 PM
- Monday–Wednesday: 10:30 AM – 7:00 PM
+ Schedule 4: Wednesday–Sunday
- Wednesday–Friday: 12:30 PM – 9:00 PM
- Saturday: 10:00 AM – 7:00 PM
- Sunday: 10:30 AM – 6:30 PM
+ Schedule 5: Monday–Friday, 8:00 AM – 5:00 PM
**Minimum Qualifications**
* High school diploma or equivalent and four (4) years of relevant experience in customer service, billing, collections, or account systems OR
* Bachelor’s degree in Accounting, Finance, or a related field OR
* An equivalent combination of education, training, and experience
**Essential and Preferred Qualifications**
* Strong communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional and courteous manner.
* Excellent problem-solving and analytical skills, with the ability to resolve complex customer issues and drive business outcomes.
* Proficiency in computer applications, including Microsoft Office and transportation software.
* Ability to work independently under general supervision, with a focus on meeting performance metrics and outcomes.
* Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
**Skills and Competencies**
* Strong customer service skills, with a focus on empathy, active listening, and effective communication.
* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results.
* Strong analytical and problem-solving skills, with the ability to drive business insights and process improvements.
* Proficiency in transportation regulations and policies, with the ability to apply knowledge in a practical and effective manner.
* Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and supervisors.
**Career Growth Opportunities and Learning Benefits**
* careerzynith offers a comprehensive training program, with a focus on developing your skills and knowledge in customer service, transportation regulations, and business operations.
* Opportunities for career advancement, with a focus on promoting from within and developing leadership skills.
* Access to ongoing training and development programs, with a focus on staying up-to-date with industry trends and best practices.
* Collaborative and supportive work environment, with a focus on teamwork, open communication, and mutual respect.
**Work Environment and Company Culture**
* careerzynith is committed to creating a positive and inclusive work environment, with a focus on employee well-being and satisfaction.
* Our team is passionate about delivering exceptional service and making a difference in the lives of our customers.
* We prioritize diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $17.50/hour
* Comprehensive training program, with a focus on developing your skills and knowledge in customer service, transportation regulations, and business operations.
* Opportunities for career advancement, with a focus on promoting from within and developing leadership skills.
* Access to ongoing training and development programs, with a focus on staying up-to-date with industry trends and best practices.
* Collaborative and supportive work environment, with a focus on teamwork, open communication, and mutual respect.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this temp-to-hire opportunity at careerzynith. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!