At arenaflex, we're dedicated to delivering exceptional patient care and creating a seamless shopping experience for our customers. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in achieving this goal by providing top-notch customer service, supporting our pharmacists in the practice of pharmacy, and maintaining a clean and well-organized store environment.
**About arenaflex**
arenaflex is a leading healthcare company that's passionate about improving the lives of our customers and patients. With a strong commitment to innovation, quality, and customer satisfaction, we're constantly striving to exceed expectations and make a positive impact in our communities. Our team members are the heart of our organization, and we're looking for talented individuals like you to join our mission.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you'll be responsible for:
* Modeling and delivering a distinctive and delightful customer experience, ensuring that every customer interaction is positive and memorable
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well-merchandised, taking inventory, and maintaining records
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* Must be able to lift up to 25 pounds and stand for long periods of time
* Must be able to work in a fast-paced environment with multiple priorities and deadlines
**Preferred Qualifications**
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
* Good computer skills
* Knowledge of store inventory control
* PTCB certification
**Skills and Competencies**
* Excellent customer service skills, with the ability to provide a positive and memorable experience for every customer interaction
* Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving skills, with the ability to resolve customer issues and answer questions to ensure a positive customer experience
* Ability to maintain a clean and well-organized store environment, including counters and shelves
* Strong attention to detail, with the ability to accurately process prescriptions and maintain records
* Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to:
* Develop your customer service skills and provide a positive and memorable experience for every customer interaction
* Work closely with pharmacists and other team members to support the practice of pharmacy and maintain a clean and well-organized store environment
* Participate in training and development programs to enhance your skills and knowledge in healthcare and pharmacy
* Take on additional responsibilities and challenges to advance your career and contribute to the success of our team
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's passionate about improving the lives of our customers and patients. Our team members are the heart of our organization, and we're committed to creating a positive and inclusive work environment that supports their growth and development. As an Experienced Pharmacy Customer Service Associate, you'll have the opportunity to work with a talented and dedicated team of professionals who share your passion for delivering exceptional patient care and creating a seamless shopping experience for our customers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts on arenaflex products and services
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional patient care and creating a seamless shopping experience for our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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