Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join arenaflex, a dynamic and family-oriented organization that values diversity, equity, and inclusion. As a Customer Contact Center Representative, you will play a vital role in supporting student borrowers with their questions and concerns, while also having the opportunity to work from home after 90 days of meeting performance and attendance standards.
**About arenaflex**
arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer experiences. Our team is dedicated to fostering a culture of inclusivity, respect, and open communication, where every individual feels valued and empowered to grow. As a member of our team, you will have access to a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement.
**Job Summary**
As a Student Loan Advisor, you will be responsible for providing top-notch customer service to student borrowers, answering their questions, and resolving any issues they may encounter. You will work closely with our team to ensure that every customer interaction is positive, professional, and effective. This is a fantastic opportunity to establish a career in a dynamic and growing industry, while also enjoying the flexibility of working from home after 90 days.
**Key Responsibilities**
* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and resolving any emerging problems
* Practice active listening, empathy, and clear communication to ensure that every customer interaction is positive and professional
* Utilize standard technology, such as a telephone, email, and web browser, to navigate to pre-scripted responses and provide basic general and claims-specific information
* Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls from end to end
* Assist callers with filling out their application and submitting it electronically to the plan provider for processing
* Complete basic call log, documentation, and related call details for each phone inquiry
**Schedule**
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High School diploma or equivalent required
* Must be able to speak and read English clearly, professionally, and fluently
* Must be able to type a minimum of 35 WPM
* Experience working with a personal computer and the Windows operating system is required
* The ability to effectively work within established key performance indicators/metrics is necessary
* Must have demonstrated excellent interpersonal and leadership skills
* Must be able to multi-task and stay organized while completing simultaneous tasks
**Requirements**
* Must be able to navigate various systems and browsers
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
* Knowledge of contact center technology
* Strong Computer skills with proficiencies in Excel and Word
* Excellent command of the English language, effective use of grammar skills
* Excellent communication etiquette
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 Life Insurance paid for by arenaflex
* Day one of employment, you will receive paid holidays if you meet the criteria
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to fostering a culture of respect, open communication, and collaboration, where every individual feels valued and empowered to grow. As a member of our team, you will have access to a range of benefits, including comprehensive training, opportunities for career advancement, and a dynamic and supportive work environment.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive pay
* Comprehensive benefits, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**How to Apply**
If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
**Confidentiality Statement**
This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex.
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