At careerzynith, we're committed to creating an inclusive and supportive work environment where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, driving business growth, and delivering exceptional customer experiences.
**Join the careerzynith Crew and Lead the Way Together**
With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer experience surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology to drive innovation and transformation.
**Key Responsibilities:**
* Collaborate with utility teams to outline, build, and capture business needs
* Develop in-depth knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone Large Data Platform
* Design and build robust data model architecture to support efficient data processing and standardized metric definitions
* Deliver big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various and use case levels
* Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
* Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
* Proactively identify and automate repetitive tasks to improve best and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
**Essential Qualifications:**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, Shell Scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
**Preferred Qualifications:**
* Experience with data visualization tools and techniques
* Knowledge of cloud-based data platforms and big data technologies
* Familiarity with data governance and data quality best practices
* Experience with data storytelling and communication
**careerzynith: A Leader in Employee Well-being and Development**
We prioritize our colleagues' and their loved ones' holistic well-being, ensuring their physical, financial, and intellectual health throughout their career journey. Our benefits include:
* Competitive base salaries
* Bonus incentives
* Support for economic-well-being and retirement
* Flexible working model with hybrid, onsite, or digital preparations depending on position and business needs
* Generous paid parental leave policies (depending on your location)
* Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
* Free and confidential counseling aid through our Wholesome Minds application
* Career development and education opportunities
**Join the careerzynith Team Today!**
If you're passionate about driving business growth, delivering exceptional customer experiences, and working in a dynamic and inclusive environment, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our crew and lead the way together!