Are you a data-driven and innovative professional looking to make a meaningful impact in the world of customer analytics and cross-channel innovation? Do you thrive in a fast-paced, dynamic environment where you can leverage your analytical skills to drive business growth and customer engagement? Look no further than arenaflex, a global leader in the financial services industry, where you can join a talented team of professionals who are passionate about delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our company is built on a foundation of integrity, diversity, and inclusion, and we're proud to be a leader in the industry. At arenaflex, we believe that our colleagues are our greatest asset, and we're committed to providing them with the support, resources, and opportunities they need to thrive professionally and personally.
**The U.S. Consumer Services Team at arenaflex**
The U.S. Consumer Services Team at arenaflex is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. Our team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
**The Cobrand Partnership Marketing Team at arenaflex**
The Cobrand Partnership Marketing Team within Consumer Marketing Services at arenaflex is focused on driving growth and engagement amongst our largest cobrand partners. The Marriott Co-Brand Marketing Customer Marketing & Channel Innovation team focuses on the growth and expansion of Customer Marketing in both Marriott and arenaflex Channels for existing Card Members as well as Channel Innovation for the portfolio, particularly focused on building and leveraging new capabilities to drive growth and best-in-class customer experiences for partner channels.
**The Senior Analyst, Marriott Customer Analytics and Cross-Channel Innovation Role**
The Senior Analyst, Marriott Customer Analytics and Cross-Channel Innovation will play a pivotal role in data-driven decision making and strategic growth for the portfolio. This role offers an exciting opportunity to make meaningful impact on portfolio growth and customer engagement through analytics, excellence, and strategic innovation.
**Key Responsibilities**
* Support new and ongoing Data, Capabilities and Channel Innovation initiatives: documenting and effectively tracking project timelines, stakeholder alignment, and delivery milestones.
* Manage capabilities roadmap, identifying key opportunities to unlock growth and efficiencies, and support annual tech planning process.
* Deliver accurate, timely, and insightful reporting and campaign analyses that inform strategic decisions, ensuring clear communication of insights to leadership and stakeholders.
* Build and maintain reliable forecasting models and lead monthly/annual submissions to anticipate accurate portfolio and channel performance trends.
* Identify opportunities for growth and efficiency across channels through data analysis.
* Collaborate effectively with cross-functional teams such as acquisition, product management, product development, technology, and external partners.
* Oversee budget planning and tracking to ensure efficient utilization.
**Essential Qualifications**
* 2 years of marketing and/or tech project management experience
* Strong relationship building and partner management skills with the ability to interact with internal and external partners at various levels across the organization
* Comfortable managing data and proven ability to derive insights from it
* Highly analytical, showcasing a high degree of business acumen and critical thinking with ability to synthesize data into actionable insights
* Develops high-quality presentations to effectively communicate learnings with key stakeholders
* Passion for marketing/tech and an innovative, creative thinker with ability to think outside the box
* Desire to join a high-profile, results-oriented, and dynamic team
* Self-motivator who takes initiative, learns, follows-up, and identifies new approaches
* Passion for "solving puzzles" and simplifying complex issues
* Strong organizational and analytical skills with keen attention to detail
* Ability to multitask and operate effectively under changing conditions
* Excellent written and verbal communication skills
**Preferred Qualifications**
* BA/BS
* Experience working with data analytics tools and technologies
* Experience working with marketing automation platforms
* Experience working with customer relationship management (CRM) systems
* Experience working with business intelligence tools and technologies
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of learning and development opportunities, including:
* On-the-job training and mentorship
* Formal training programs and workshops
* Online learning platforms and resources
* Networking opportunities with colleagues and industry leaders
* Career development and advancement opportunities
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. Our company culture is built on a foundation of integrity, diversity, and inclusion, and we're proud to be a leader in the industry. We offer a range of benefits and perks, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
**Compensation and Benefits**
The salary range for this role is $55,000.00 to $105,000.00 annually, depending on location, experience, and other job-related factors. We also offer a range of benefits and perks, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
**How to Apply**
If you're a motivated and innovative professional looking to make a meaningful impact in the world of customer analytics and cross-channel innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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