At arenaflex, we're not just looking for seasonal customer service representatives – we're looking for individuals who embody our values of purpose, care, integrity, transparency, and a healthy disregard for the impossible. As a seasonal part-time customer service representative, you'll have the opportunity to join our dynamic team and make a meaningful impact on the lives of our members and clients.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. We're passionate about creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.
**Job Summary**
We're seeking experienced seasonal customer service representatives to join our team on a part-time basis. As a seasonal customer service representative, you'll be responsible for providing exceptional customer service to our members and clients, resolving issues and complaints in a timely and accurate manner, and working collaboratively with our team to achieve our goals.
**Schedule and Duration**
This is a seasonal part-time role that requires availability on weekends and adherence to the specified schedule and training period. The schedule includes:
* 20 hours total, with two 8-hour shifts on Saturdays and Sundays:
+ Shift 1: 8:00 AM to 4:30 PM EST
+ Shift 2: 1:30 PM to 10:00 PM EST
* Additional 4-hour shift scheduled for coverage during peak business hours
* Duration: October 2024 through January 2025
* No long-term planned time off during the assignment
**Key Responsibilities and Duties**
As a seasonal customer service representative, you'll be responsible for:
* Answering and tracking telephone calls within established department standards
* Tracking all existing member calls within the IKA database, ensuring that documentation is concise and factual
* Fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* Answering "entry level" claims inquiries
* Taking "Over the Counter" (OTC) orders for products and diabetic supplies
* Understanding and processing "entry level" enrollment and disenrollment procedures
* Entering prospective members into our software database
* Maintaining appropriate current source documents and reference documents
* Interacting professionally with other employees, customers, and suppliers
* Working effectively as a team contributor on all assignments
* Working independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* Redirecting calls to appropriate departments as required
**Customer Service**
As a seasonal customer service representative, you'll be responsible for driving the arenaflex culture through values and customer service standards. You'll be accountable for outstanding customer service to all external and internal contacts, developing and maintaining positive relationships through effective and timely communication, and taking initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
**Education, Experience, and Required Skills**
To be successful in this role, you'll need:
* Ability to read and interpret documents and calculate figures and amounts
* Strong typing skills (40-60WPM)
* Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
* Ability to toggle between different systems to gather information and provide updates
* Excellent oral and written communication skills, including good grammar, voice, and diction
* Proficient in MS Office, including basic computer and keyboarding skills
* Excellent customer service skills (friendly, courteous, and helpful)
* High school diploma or general education degree (GED) required
* Minimum of six months to one-year related experience required
* An equivalent combination of education, training, and experience
**Why Join arenaflex?**
As a seasonal customer service representative, you'll have the opportunity to join a dynamic team that's passionate about creating a vibrant and human-centric environment. You'll be part of a team that's committed to a people-first approach, and you'll have the chance to make a meaningful impact on the lives of our members and clients.
**Career Growth Opportunities and Learning Benefits**
As a seasonal customer service representative, you'll have access to opportunities for career growth and learning benefits, including:
* Priority consideration for future seasonal hiring periods if you have a 13-week break in service prior to working again
* Opportunities for regular full-time roles when they become available
* Training and development opportunities to help you grow and succeed in your role
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our company culture is built on the principles of purpose, care, integrity, transparency, and a healthy disregard for the impossible. We're a team that's passionate about creating a vibrant and human-centric environment, and we're committed to making a meaningful impact on the lives of our members and clients.
**Compensation, Perks, and Benefits**
As a seasonal customer service representative, you'll receive competitive compensation, including:
* Competitive hourly rate
* Opportunities for overtime pay
* Access to benefits, including health insurance, paid time off, and retirement savings plan
* Perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about creating a vibrant and human-centric environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, and we're proud to be an employer of choice for people from all backgrounds.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to the opportunity to work with you.
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