**Job Summary:**
arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our pharmacy team, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are looking for a rewarding career opportunity, we encourage you to apply for this exciting remote data entry position.
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to providing high-quality products and services to our customers. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success. Our remote team is a key part of our organization, and we are looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.
**Key Responsibilities:**
* Provides exceptional customer service to patients and customers, responding to their inquiries and resolving issues in a timely and professional manner
* Registers sales on assigned sales register, collects cash, and distributes change as needed; processes voids, returns, delays, discounts, and trades as required
* Maintains accurate and up-to-date records, including patient and medication information, and ensures that all data is entered correctly into our pharmacy systems
* Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
* Reports any prescription errors to the pharmacist on duty and adheres to our organization's policies and procedures regarding prescription errors and the Quality Improvement Program
* Handles calls that do not require individual attention from the pharmacist, including those to doctors
* Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director
* Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of our organization's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special displays, and completes resets and corrections as assigned
* Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Has working knowledge of store systems and store equipment
* Provides customer service in the photo area, including digital identification photo services, banner print, and creative machine, and sells special photo items
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests (picks items), and delivers requests to customers as they arrive at the store)
* Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance
* Adheres to all organizational policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as assigned
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and knowledge of store systems
* Ability to work a flexible schedule, including nights and weekend hours
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications:**
* 6 months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Familiarity with store stock control
* PTCB certification
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and knowledge of store systems
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills and ability to provide exceptional customer experiences
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to ongoing training and development opportunities
* Recognition and rewards for outstanding performance and contributions
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction
* Our company culture is built on a foundation of respect, inclusivity, and open communication
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Our remote team is a key part of our organization, and we are committed to providing a positive and inclusive work environment that fosters growth and success
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to ongoing training and development opportunities
* Recognition and rewards for outstanding performance and contributions
**Conclusion:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting remote data entry position at arenaflex. As a key member of our pharmacy team, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to the success of our organization. Apply today to join our team and start your career journey with arenaflex!
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