Join the arenaflex team in Newark, NY, as we seek a skilled and compassionate Pharmacy Customer Service Associate to provide exceptional customer experiences and support our pharmacy team. As a key member of our retail team, you will play a vital role in delivering outstanding service, ensuring customer satisfaction, and contributing to the success of our pharmacy operations.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. With a rich history of innovation and commitment to excellence, we strive to provide the best possible care and services to our communities. Our team of passionate and dedicated professionals is united by a shared purpose: to make a positive impact on the lives of those we serve.
**Job Description**
As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for delivering exceptional customer experiences, supporting our pharmacy team, and contributing to the success of our operations. Your primary duties will include:
### Customer Experience
* Engage customers and patients by greeting them and offering assistance with products and services.
* Resolve customer issues and answer questions to ensure a positive customer experience.
* Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
### Operations
* Provide customers with courteous, friendly, fast, and efficient service.
* Recommend items for sale to customers and recommend trade-up and/or companion items.
* Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
* Process voids, returns, rain checks, refunds, and exchanges as needed.
* Take customers to the OTC aisle when possible to assist in locating products.
* Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
* Check in and price merchandise as required or as directed by the store manager or communicated by the shift leader.
* Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Assist pharmacists in scheduling and maintaining work flow.
* Report, immediately, prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Review and comply with the arenaflex Pharmacy Code of Conduct.
* Strictly adhere to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
* Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Process (correct and resubmit) manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.
* Assist and support the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintain knowledge of Company asset protection techniques and file claims for warehouse overages (merchandise received but not billed), shortages (merchandise billed but not received), order errors, or damaged goods involving Rx drugs.
* Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
* Complete resets and revisions as directed.
* Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* For consumable items, assist in stock rotation, using the first-in, first-out method and restock outs.
* Have working knowledge of store systems and store equipment.
* Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders, and deliver orders to customers as they arrive at the store).
* Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
* Comply with all company policies and procedures; maintain respectful relationships with coworkers.
* Complete special assignments and other tasks as assigned.
### Training & Personal Development
* Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
* Maintain knowledge and skill in healthcare and pharmacy, including the latest news and developments.
### Essential Qualifications
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
### Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer prior work experience with arenaflex.
* Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
* Prefer good computer skills.
* Prefer knowledge of store inventory control.
* Prefer PTCB certification.
**What We Offer**
* Competitive hourly rate ($16.5 - $18)
* Flexible hours
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Discounts on arenaflex products and services
* A dynamic and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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We are an equal opportunity employer and welcome applications from diverse candidates. We will consider employment of qualified applicants with arrest and conviction records.
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