At arenaflex, we're more than just a company - we're a family of dedicated professionals who share a passion for delivering exceptional customer service and ensuring the safety and well-being of our clients. As a full-time Overnight Dispatcher - Customer Service Representative, you'll play a vital role in our team, providing a reassuring voice to our customers when they need it most. If you're a caring individual with excellent organizational skills and problem-solving abilities, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that has been providing top-rate locksmith and security services to commercial and residential clients for generations. Our commitment to excellent customer service and high-quality work has earned us a reputation as a trusted partner in the industry. From electronic keypads and vaults to surveillance systems and panic hardware, we offer our clients the tools they need to protect their assets and properties. Our team is dedicated to providing seamless service in our clients' times of need, and we're proud to have built a reputation as a company that truly cares about its clients and employees.
**The Role**
As an Overnight Dispatcher - Customer Service Representative, you'll be the first point of contact for our customers when they call at night. You'll be responsible for answering phone calls, dispatching available technicians, and providing excellent customer service. Your role will be to ensure that our customers receive the help they need, whenever they need it. You'll work from 10:00 pm to 6:30 am, enjoying a partially remote work arrangement that allows you to balance your work and personal life.
**Key Responsibilities**
* Answer phone calls from customers and provide excellent customer service
* Dispatch available technicians to respond to customer requests
* Fill technicians in on job details and ensure they have all necessary information
* Maintain accurate records of customer interactions and technician dispatches
* Collaborate with other team members to ensure smooth business operations
* Provide support to customers in a professional and courteous manner
**Essential Qualifications**
* 1+ years of dispatching experience with an HVAC company or similar organization
* Excellent phone etiquette and communication skills
* Computer proficiency and ability to type 30+ words per minute
* Familiarity with MS Word and Excel
**Preferred Qualifications**
* High school diploma or equivalent
* Customer service experience
* Fluency in both English and Spanish
**Skills and Competencies**
* Excellent problem-solving and organizational skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Familiarity with customer relationship management (CRM) software
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Overnight Dispatcher - Customer Service Representative, you'll have opportunities to learn new skills and take on new challenges. We offer a range of training programs and professional development opportunities to help you achieve your career goals.
**Work Environment and Company Culture**
arenaflex is a family-owned company that values its employees and prioritizes a healthy work-life balance. We offer flexible schedules, great pay, and solid benefits to ensure that our employees can enjoy where they work. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our clients. We're a company that truly cares about its employees and clients, and we're looking for like-minded individuals to join our team.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $18.00 - $22.00/hour
* Fantastic benefits, including medical, dental, and a 401(k) plan with a 6% match
* Flexible schedules and remote work arrangements
* Opportunities for career growth and professional development
* A fun and supportive work environment
**How to Apply**
If you're a caring individual with excellent organizational skills and problem-solving abilities, we want to hear from you! Apply today to become a part of arenaflex's family of dedicated professionals. We're excited to hear from you and look forward to learning more about your qualifications and experience.
Apply Now!
Apply for this job