At arenaflex, we're dedicated to providing exceptional customer service and support to our clients across the globe. As a key member of our Customer Service team, we're seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and fast-paced environment. If you're passionate about delivering top-notch service, have a keen eye for detail, and are proficient in data entry and order processing, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. We're proud to offer a collaborative and inclusive work environment that fosters creativity, innovation, and teamwork.
**Job Summary**
As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our spare parts sales order management, working with internal and external customers, and managing orders from receipt to delivery. You will also engage in reverse logistics management, ensuring seamless communication and coordination with customers, sales representatives, and transportation carriers. If you're a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Update databases with the status of returned materials issues and accounts for returns inventory.
* Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensure service information is accessible by sorting and filing documents/forms.
* Handle requests for additional company materials.
* Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
* Coordinate and perform activities associated with the transfer of consigned material.
* Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
* Minimum Required Skills and Knowledge:
+ Direct customer support experience, including administrative experience.
+ Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
+ Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
+ Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Benefits**
* 401(k) plan with company match
* Paid Time Off
* Sick Time
* Comprehensive benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Order Processing and Data Entry Specialist, you'll have opportunities to:
* Develop your customer service and communication skills
* Learn about logistics, order processing, and data entry best practices
* Collaborate with cross-functional teams to improve processes and efficiency
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. Our office is a collaborative and inclusive space where employees feel valued and supported. We offer a range of benefits and perks, including:
* Flexible work arrangements to balance work and life
* Recognition and rewards programs to celebrate employee achievements
* Opportunities for professional growth and development
* A fun and supportive work environment
**How to Apply**
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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