At arenaflex, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager on our Inspire Account Team, you'll play a key role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.
**About arenaflex**
arenaflex is a leading beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 products, including iconic brands like Coca-Cola, Simply, fairlife, and Topo Chico. We're committed to nurturing an inclusive culture that's grounded in our purpose to refresh the world and make a difference. Our growth mindset, expansive approach, and focus on continuous learning make us a dynamic and exciting place to work.
**Job Summary**
As a National Customer Operations Manager, you'll be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You'll work closely with our sales team and customers to drive beverage quality, revenue, and profit while ensuring proper cost management. Your key responsibilities will include:
### Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
* Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts
* Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
### Qualifications & Requirements
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general Operations experience
* 2-4 years of Project Management experience
* Experience working with data, specifically manipulation and analysis
* Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
+ Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally.
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
### What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day
* Skills:
+ Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
### Work Environment & Company Culture
* We're a remote-friendly company with a flexible work environment that allows you to work from anywhere
* Our culture is built on four key behaviors: curious, empowered, inclusive, and agile
* We believe in continuous learning and professional development to help you grow in your career
* We're committed to diversity, equity, and inclusion, and we welcome applications from diverse candidates
### Compensation, Perks, and Benefits
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities and training programs
* Access to our state-of-the-art facilities and equipment
### How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Apply now to become a part of our dynamic team at arenaflex.
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We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive culture that's grounded in our purpose to refresh the world and make a difference.
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