At careerzynith, we are a dynamic and innovative tour company that offers unique experiences to our customers. We are seeking a highly skilled and motivated Japanese-speaking Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional customer service, resolving issues, and promoting our products and services.
**About careerzynith**
careerzynith is a leading tour company that specializes in creating unforgettable experiences for our customers. With a strong focus on customer satisfaction, we strive to provide exceptional service and support to our clients. Our team is passionate about delivering outstanding experiences, and we are committed to making a positive impact on our customers' lives.
**Responsibilities**
As a Japanese-speaking Customer Support Representative at careerzynith, you will be responsible for:
* Handling booking-related inquiries via phone and email, as well as selling optional tours and gift products
* Recording and delivering messages, furnishing information, accepting orders, and relaying calls
* Accepting and conveying messages for customers according to specific client instructions
* Handling emergency calls and resolving customers' issues and concerns by following proper procedures; obtaining information from the caller and reporting to the manager if needed
* Taking customer information, arranging services, and submitting reservation requests to vendors by telephone and online systems
* Handing over unresolved messages or incidents to the next shift staff
* Computing charges, receiving charge card payments, and reconfirming tour details with the customer
* Performing all other multi-task duties within the company as assigned by the General Manager
**Must Requirements**
To be successful in this role, you must possess:
* A high school diploma or equivalent
* At least one year of experience in a call center or customer service/sales environment
* A good command of Japanese and English to communicate with customers and vendors (minimum JLPT N2 and TOEIC score 700 or equivalent level required)
* The ability to resolve conflicts and complaints from customers in an effective and friendly manner
* Proficiency in using a computer with specific knowledge of word processing, spreadsheets, good data-entry, and typing skills
**Preferred Requirements**
While not required, the following skills and experience would be beneficial:
* Knowledge of the tour industry, tour movements, and arrangements
* Working knowledge of Hawaii's tourism infrastructure, understanding of different countries' tour characteristics and needs
* Working knowledge of telephone operation and etiquette
**Job Highlights**
* Position: Customer Support
* Employment Type: Full-time/Part-time
* Pay Rate per hour: $17.00 ($21.00 - night/overnight shift premium)
* Working Hours: Shift schedule, 24 hours/7 days a week. Must be available to be flexible to work all shifts, days, and nights, including holidays
* Up to 40 hours per week with overtime, as deemed necessary, with prior management approval
* Up to 20 hours per week
* Work Style: Air-conditioned office or remote workplace
* Location: This is a remote position, but the office is in Honolulu, Hawaii
* Start Date: Available immediately
**Benefits**
* Flexible schedule
* Opportunity to work in a dynamic and innovative company
* Competitive pay rate
* Opportunity to develop your skills and knowledge in customer service and sales
**Work Environment and Company Culture**
At careerzynith, we value our employees' well-being and offer a supportive and inclusive work environment. Our team is passionate about delivering exceptional customer service, and we strive to create a positive and engaging work culture. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and innovative team.
**Compensation and Perks**
* Pay rate: $17.00 per hour ($21.00 - night/overnight shift premium)
* Flexible schedule
* Opportunity to work in a dynamic and innovative company
* Competitive pay rate
* Opportunity to develop your skills and knowledge in customer service and sales
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equality.