At arenaflex, we're revolutionizing the world of Revenue Cycle Management (RCM) by delivering exceptional customer service and innovative solutions to healthcare professionals. With a legacy of excellence and trust, we're seeking a highly skilled and compassionate Healthcare Patient Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a leader in reliable, customer service-based revenue cycle management services. We've been at the forefront of RCM since 2008, evolving from a medical billing company to an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our proprietary technology and decades of experience have enabled us to achieve exceptional client satisfaction, managing over $1 billion of claims, with a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and fun working environment that values our staff members. We believe that by investing in our employees, they will, in turn, take great care of our clients. Our staff enjoys a range of benefits, including:
* Competitive wage and salary
* Paid time off (PTO)
* Health Insurance
* Dental Insurance
* Life Insurance
* Employee recognition plan
**Job Summary**
We're seeking an experienced Healthcare Patient Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients, answering their calls regarding EOBs and research balances, managing patient refunds, and processing patient payments. If you're a self-motivated, multitasking, and team player with a passion for delivering excellent customer service, we encourage you to apply.
**Responsibilities**
* Answer patient calls regarding EOBs and research balances
* Manage patient refunds
* Process patient payments
* Provide a positive customer service experience to patients, guests, and clients
* Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills
* Effectively communicate by phone and in writing with patients
* Thoroughly understand EOBs and medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
**Requirements**
* A minimum of one year of experience in medical billing and collections required
* Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
* Thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients
* Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills
* Ability to provide a positive customer service experience to clients, guests, and patients
* Self-motivated, multitasking, and a team player
**Preferred Qualifications**
* Experience working in a remote environment
* Familiarity with proprietary technology and software
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
**Work Environment**
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is collaborative and supportive, and we encourage open communication and feedback. We're committed to creating a positive and fun working environment that values our staff members.
**Schedule**
* Monday - Friday (no weekends)
* Flexible hours to accommodate your needs
**Travel Requirements**
* None
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
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**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.
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