At arenaflex, we're passionate about delivering exceptional customer experiences that make a lasting impact. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our team, bringing humanity to business and igniting your career with our award-winning employment experience.
**About arenaflex**
arenaflex is a global leader in customer experience (CX) technology and services, dedicated to helping companies build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've been at the forefront of innovation, harnessing the power of humanity and technology to deliver exceptional results. Our mission is simple: to make customers happy. And we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.
**What You'll Be Doing**
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing exceptional customer service, answering questions, and resolving issues with compassion and empathy. Your passion for helping others will shine through as you:
* Bring your expertise and knowledge to recommend upgrades to customers' health plans
* Conduct research and make outbound calls to provide answers to customers regarding general health care benefits and eligibility questions
* Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
**A Typical Day**
* You'll be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace
* You'll be part of a dynamic team of customer service professionals, working together to deliver exceptional results
* You'll have access to a range of tools and resources to help you succeed, including training programs, coaching, and ongoing support
**What You Bring to the Role**
* 6 months or more of customer service experience, with a passion for helping others
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* High school diploma or equivalent
* Computer experience and a high-speed internet connection (> 15 mbps)
* A USB wired headset (or a compatible headset of your own)
* A smartphone or other device that runs iOS or Android (iPad, etc.) for daily login
**What You Can Expect**
* A supportive and inclusive culture that values your career and professional development
* A global team of curious lifelong learners, guided by our company values
* A base wage range of $16 per hour, plus performance bonus opportunities
* A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
* Access to 1000s of free courses to support your career growth and development
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to ongoing support and development opportunities, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Our Culture**
At arenaflex, we're proud to be a Great Place to Work, certified in the United States. Our employees have spoken, and we're committed to creating a culture that's amazing, purpose-driven, and inclusive. We believe that diversity is our strength, and we're committed to building a workforce that reflects the communities we serve.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and igniting your career, we want to hear from you. Apply now to join our team of customer service professionals and become a part of the arenaflex community.
Apply Job!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities.
Apply for this job