At careerzynith, we're dedicated to providing exceptional home healthcare services to our patients, and we're seeking a compassionate and skilled Healthcare Customer Service Representative to join our team. As a key member of our remote call center, you'll be the first point of contact for patients and healthcare providers, providing top-notch support and guidance to ensure seamless care delivery.
**Job Highlights:**
- **Compensation:** A competitive salary with opportunities for growth and advancement
- **Position:** Healthcare Customer Service Representative - Phone Intake
- **Start Date:** Immediate openings available
- **Company:** careerzynith
- **Location:** 100% Remote
**About careerzynith:**
careerzynith is a leading provider of home healthcare services, dedicated to delivering high-quality care to our patients. Our team of experts is passionate about making a difference in the lives of those we serve, and we're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote call center, we're proud to offer flexible work arrangements that allow our team members to balance their work and personal lives.
**Key Responsibilities:**
As a Healthcare Customer Service Representative, you'll be responsible for:
- Responding to approximately 60-65 incoming calls per day from patients, healthcare providers, and referral sources
- Collecting clinical and demographic information and entering it into our CareCentrix portal
- Providing exceptional customer service, resolving issues, and addressing concerns in a timely and professional manner
- Collaborating with our team to ensure seamless care delivery and meet individual performance goals
- Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
**Qualifications:**
- **Education:** High School Diploma or GED
- **Experience:** Minimum 2 years of customer service experience in a call center environment, with a minimum of 1 year of experience working in the healthcare or medical industry with medical terminology
- **Skills:**
+ Excellent communication and interpersonal skills
+ Strong attention to detail and ability to navigate dual monitors and multiple applications
+ Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
+ Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- **Internet Requirements:**
+ Speeds: 2mb/10mb upload and 10mb/25mb download or higher
+ High-speed Internet: Fiber or Cable connection required
+ DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
+ While working, required to hardwire with an ethernet cable
**What We Offer:**
- **Starting Pay:** $17.50/hour + Monthly Incentive Bonus Opportunity
- **Benefits:** Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- **PTO and Paid Time Off:** Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- **Advancement Opportunities:** Professional skills training, tuition reimbursement, and opportunities for growth and advancement
- **Culture:** Great culture with a sense of community, Walgreens Discount (up to 25% off eligible items), and more
**CareCentrix Maintains a Drug-Free Workplace:**
We're an equal opportunity employer, committed to creating a diverse and inclusive work environment. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Ready to Join Our Team?**
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team and start your journey with careerzynith.