Are you a data enthusiast with a passion for storytelling and a knack for driving business outcomes? Do you thrive in fast-paced, complex environments where no two days are ever the same? If so, we invite you to join arenaflex's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst, where you'll play a critical role in leveraging data insights to inform business decisions and drive growth.
**About arenaflex**
arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a middle-of-excellence approach to improvement and decision-making through actionable statistics analytics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) crew is dedicated to leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact channels to drive Guest satisfaction and business outcomes.
**Job Summary**
As a Performance Analyst at arenaflex, you'll be responsible for providing dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with the DTOA team to conduct forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as provide analytical support to the local operation and partners across the division. This role requires a self-starter with a curious and detail-oriented mindset, a passion for data storytelling, and the ability to work effectively in a fast-paced, ambiguous environment.
**Key Responsibilities**
* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
* Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
* Build reports and visualizations to inform compelling stories with data
* Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
* Create, maintain, audit, and continuously optimize reports and documents used to support various programs
* Execute programs critical to the business operation under strict timelines
**Measurement and Analytics**
* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
* Monitor data quality and document accuracy; improve if needed
* Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
* Apply progressive analytic techniques to test hypotheses and extract actionable insights
* Stay up-to-date with today's data technology trends and share knowledge and best practices with team members
**What We're Looking For**
* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
* Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
* Proactive interest in understanding the "Why" behind performance, decisions, etc.
* Strong attention to detail and ability to follow through on tasks and complete projects on time
* Effective communication skills (verbal, written, and visual)
* Desire to excel in a fast-paced, complex, and ambiguous business environment
* Experience with SQL and R or Python
**Nice-to-Haves**
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
* Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
* Excellent SQL skills and fluency in R or Python
* Ability to quickly adapt and learn new tools and skills
* Ability to maintain and develop relationships with partners/clients/team members
* Graduate degree and/or 4+ years of relevant experience in analytics or data science
**What We Offer**
* Competitive hourly rate of $25-40/hour
* Opportunity to work with a global leader in the entertainment and media industry
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for data analysis and business optimization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
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