At arenaflex, we're revolutionizing the way businesses interact with their customers. As a leader in the industry, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this goal, we're seeking an experienced and highly skilled Learning Specialist with expertise in Japanese language to join our Business Customer Service team. As a Learning Specialist, you'll play a critical role in developing and delivering effective training programs that boost the competencies of our customer service associates, ultimately enhancing their workplace performance and contributing to the success of our organization.
**About arenaflex**
arenaflex is a global technology company that's changing the way people shop, work, and live. Our mission is to be the most customer-centric company on earth, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. With a diverse and inclusive workplace, we're proud to be an equal opportunity employer and a leader in the industry.
**Job Scope**
As a Learning Specialist with arenaflex, you'll be responsible for developing and delivering effective training programs that enhance the competencies of our customer service associates. Your expertise in Japanese language will be instrumental in communicating with our Japanese-speaking customers and colleagues, ensuring that our training programs are culturally sensitive and relevant to their needs. Your key responsibilities will include:
* Delivering Amazon orientation and new hire training to all job levels (virtually or in person) to ensure that our customer service associates have the necessary skills and knowledge to provide exceptional customer experiences.
* Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals and enhance their workplace performance.
* Analyzing performance data to identify gaps and proposing training interventions to meet/exceed improvement goals.
* Gathering training needs through performance data analysis, voice of business, and voice of associates sessions, and designing and delivering training interventions to address these needs.
* Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately.
* Participating in call listening sessions and quality calibrations to stay up-to-date with updates and developments.
* Taking customer contacts every month to stay informed about the latest process updates and changes.
* Leading and/or being a team member on improvement projects aimed at enhancing business performance.
**Key Job Responsibilities**
* Coordinate training sessions based on site needs and conduct daily sessions with trainees.
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team.
* Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity.
* Contribute to additional training projects as required.
* Understand workflow and daily production goals.
* Solve problems, reacting quickly and productively, and serve as a resource for specific problems and undertake the appropriate steps to resolve.
* Maintain a positive attitude and presence on the floor.
* Facilitate and present to groups of up to 30 people in a class.
* Act as an effective people manager during mentored production periods during training.
**Requirements**
* Expertise in Japanese language (JLPT N1 certified) and English language.
* 2+ years of experience in training delivery roles or similar experience.
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones.
* Good communication skills for the purpose of knowledge transfer and skill development.
* Good coordination and organization skills.
* Extensive expertise in cultural and soft skills relevant to a contact center environment.
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint).
* Experience in Customer Service or customer service-related work experience.
* Training experience specific to a contact center environment.
* Bachelor's degree or significant college coursework in communication, education, or a related field.
* Experience working with Learning Management Systems (LMS).
**What We Offer**
* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market.
* Total compensation package that includes equity, sign-on payments, and other forms of compensation.
* Full range of medical, financial, and/or other benefits.
* Opportunity to work with a diverse and inclusive team that's passionate about delivering exceptional customer experiences.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Professional development opportunities to enhance your skills and knowledge.
**How to Apply**
If you're a motivated and experienced Learning Specialist with expertise in Japanese language, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We can't wait to hear from you!
Apply Job!
Apply for this job