At arenaflex, we're revolutionizing the way businesses operate in a digital-first, cloud-first environment. As a pioneer in the tech industry, we've successfully transitioned to the public cloud, re-architected our applications and data platforms, and leveraged machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable achievements such as Capital One Eno.
Our teams have developed and battle-tested innovative solutions to meet the needs of our customers. We've open-sourced several software tools, including Cloud Custodian and Hygieia, and forged partnerships with other digital leaders like Microsoft. Through this journey, we've created a suite of internal solutions tailored to address the challenges of a digital-first, cloud-first business at scale.
**Join arenaflex's Customer Solutions Architect Team**
We're seeking a customer-centric, energetic, and highly-motivated individual to join our team. As a Customer Solutions Architect, you'll partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions. You'll be responsible for identifying customer pain points, developing solutions, and driving architecture transformation discussions.
**Key Responsibilities:**
* Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
* Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
* Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serve as a knowledge resource and escalation point for coworkers and customers.
* Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Lead high customer satisfaction through the use of data and proactive solutions.
* Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
* Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
* Develop and maintain technical support procedures and policies.
* Build credibility and trust within the team and with our business customers and stakeholders.
* Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
* Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
* Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential Qualifications:**
* Bachelor's degree or military experience
* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 3 years of experience working with cross-functional teams
* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
* At least 2 years of experience with design, implementation, or consulting experience of distributed applications
**Preferred Qualifications:**
* Master's Degree in Computer Science, Engineering, Information Technology
* High level of comfort communicating effectively across internal and external organizations
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions
**What We Offer:**
* Competitive salary range: $170,700 - $194,800
* Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
* Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
* arenaflex is a pioneer in the tech industry, and we're committed to innovation and excellence.
* We offer a collaborative and dynamic work environment that fosters growth and development.
* Our team is passionate about delivering innovative solutions that meet the needs of our customers.
* We're committed to diversity and inclusion in the workplace and strive to create a welcoming and inclusive environment for all employees.
**How to Apply:**
If you're a motivated and customer-centric individual with a passion for innovation and excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
**Accommodation:**
If you require an accommodation to apply for this position, please contact arenaflex Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
**Technical Support:**
For technical support or questions about arenaflex's recruiting process, please send an email to C[redacted].
Apply for this job