As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced and passionate Customer Service Representative to join our team as the voice of arenaflex. In this role, you'll be the frontline in providing solutions to prospective and existing customers, driving satisfaction and loyalty through exceptional customer service and sales expertise.
**About arenaflex**
arenaflex is a dynamic and innovative company that's constantly pushing the boundaries of what's possible in the world of technology and communications. Our mission is to empower people to live their best lives by providing them with the tools and services they need to stay connected, informed, and entertained. With a strong commitment to customer satisfaction and a passion for innovation, we're always looking for talented individuals who share our vision and values.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer acquisition and service, you'll be responsible for providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
**Key Responsibilities**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
* Competitive hourly rate starting at $16.40/hour (and up) + up to $3,000 in commissions monthly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short-term and long-term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential; specific job assignments may require day, evening, weekend, or holiday hours; occasional overtime may be required
* Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and a passion for innovation
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities and Learning Benefits**
* Career possibilities are limitless with arenaflex; you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* Opportunities for professional growth and development, with a focus on customer service, sales, and leadership skills
* Access to a wide range of training programs and resources, including online courses, workshops, and conferences
**Work Environment and Company Culture**
* arenaflex is a dynamic and innovative company that's constantly pushing the boundaries of what's possible in the world of technology and communications
* Our mission is to empower people to live their best lives by providing them with the tools and services they need to stay connected, informed, and entertained
* We're a team of passionate and dedicated individuals who are committed to customer satisfaction and innovation
* Our company culture is built on a strong foundation of teamwork, collaboration, and open communication
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about sales and customer service, we'd love to hear from you! Apply today to join our team as a Premier Service Consultant and become the voice of arenaflex.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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