**Job Summary:**
Join arenaflex, a leading provider of innovative solutions to government agencies, as a Remote Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional support to our clients, ensuring their needs are met with the highest level of service, support, and professionalism. With over 21 years of experience in placing top talent across the United States, arenaflex is committed to providing a comprehensive training program, competitive compensation, and a dynamic work environment that fosters growth and development.
**About arenaflex:**
arenaflex is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that has been supporting government agencies with scalable workforce, program management, and information processing solutions since 1999. With a proven track record of deploying thousands of employees for 70 agencies in 30+ states, arenaflex has established itself as a trusted partner in delivering high-quality and productive solutions.
**Responsibilities:**
As a Remote Customer Service Representative, you will be responsible for:
* Responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues
* Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel
* Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
* Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation)
* Interfacing with team personnel, management, and customers in reference to customer service issues
* Conducting outbound calls to customers in response to customer direction or other business needs
* Responding to numerous phone inquiries daily
* Using standard call-center technology: telephones, e-mail, and web browsers
* Assisting callers in finishing online applications
* Filling out timesheets
* Adhering to privacy rules set forth by the programs we service
* Adhering to provided schedule
* Connecting callers with leadership as needed
* Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
* Reporting problems through an easy online system
* Responding to telephone inquiries within set time parameters
* Completing all assigned training as necessary
**Qualifications:**
To be successful in this role, you will need:
* High School diploma or equivalent required
* Minimum one (1) year customer service experience required
* Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps
* Experience working with computer software, customer relationship management tools, and telephone technology
* Experience working with and skilled in the use of help desk software
* Ability to utilize problem-solving skills in complex situations
* Excellent communication skills, both written and oral
* Ability to work independently and as a team
**Physical Requirements and Work Environment:**
* All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)
* Prolonged sitting throughout the workday with occasional mobility required
* Corrected vision within the normal range
* Hearing within normal range. A device to enhance hearing may be provided if needed
* Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone
**Compensation and Benefits:**
* Base Rate: $18.00 per hour
* Medical, Dental, Vision, and 401k benefits available
* Comprehensive training program to ensure your success in the role
* Dynamic work environment that fosters growth and development
* Opportunities for career advancement and professional growth
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing a comprehensive training program to ensure your success in the role
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment that fosters growth and development
* Access to ongoing training and development opportunities to enhance your skills and knowledge
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company that values flexibility and work-life balance
* Collaborative and dynamic work environment that fosters growth and development
* Opportunities for socialization and team-building with colleagues
* Access to ongoing training and development opportunities to enhance your skills and knowledge
**Reasonable Accommodation:**
If you require alternative methods of application or screening, please approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
**EEO Statement:**
arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
**Texting Notice:**
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please apply for this exciting opportunity to join arenaflex as a Remote Customer Service Representative.
Apply for this job