Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Look no further than arenaflex, a leading financial services organization dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice.
At arenaflex, our mission is to be the #1 choice for the military community and their families. We're committed to fostering a culture of honesty, integrity, loyalty, and service – values that define how we treat each other and our members. As a Bank Customer Service Representative, you'll play a vital role in facilitating the financial security of our members through needs-based sales and service conversations.
**The Opportunity**
Join our dynamic team in San Antonio, Texas, and embark on a fulfilling career journey with arenaflex. Our comprehensive, fully paid three-month training program will equip you with the skills and knowledge needed to succeed in this role. You'll learn from experienced professionals, develop your skills through hands-on training and e-learning modules, and become an expert in our banking products and services.
As a Bank Customer Service Representative, you'll work within defined guidelines to identify immediate and underlying financial needs and respond with relevant solutions through offering arenaflex Banking products and services. You'll make a real difference to our members by providing outstanding service, empathy, and professionalism.
**Key Responsibilities:**
* Handle inbound member calls in a fast-paced contact center environment
* Use effective communication, probing questions, and critical thinking skills to identify member needs and provide relevant solutions
* Efficiently navigate multiple systems and programs while maintaining an engaging member interaction across multiple channels
* Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
* Advise and educate members on available arenaflex digital tools and resources to improve the user experience
* Provide outstanding member service by demonstrating empathy, active listening, and professionalism
* Apply strong time and call management skills in assisting members with banking needs
* Embrace continuous improvement and development through coaching and collaboration with manager and team members
**What You'll Need:**
* High School Diploma or GED
* Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
* Ability to prioritize and multi-task while navigating through multiple business applications
* Strong interpersonal and communication skills
* Successful completion of a job-related assessment is required
**What Sets You Apart:**
* US military experience through military service or a military spouse/domestic partner
* 1 year of customer contact experience in a needs-based sales environment
* Prior experience in a fast-paced contact center environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
**Compensation and Benefits:**
* The hiring range for this position is: $43,680 - $44,680
* Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
* Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
* Comprehensive medical, dental, and vision plans
* 401(k) and pension plans
* Life insurance
* Parental benefits
* Adoption assistance
* Paid time off program with paid holidays plus 16 paid volunteer hours
* Various wellness programs
* Career path planning and continuing education to assist employees with their professional goals
**Why Join arenaflex?**
* Arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion
* We're a leader in the financial services industry, dedicated to empowering our members to achieve financial security
* Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role
* You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences
* We offer a competitive compensation package, including pay incentives and benefits
* Our career path planning and continuing education programs will help you grow and develop your skills
**How to Apply:**
Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.
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