We're arenaflex, a full-funnel revenue marketing agency based in the US, and we're on a mission to provide world-class digital marketing solutions to mid-size businesses on a global scale. As a fast-growing company, we're committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers – that's where you come in!
**Why Choose arenaflex?**
We're proud to offer the same great culture and a comprehensive set of benefits to our team members no matter where in the world they're based. In addition to very competitive base pay, we also offer company profit-sharing, performance bonuses, and health insurance (including dental, vision, remote doctor, etc.). To aid in your success, we also provide world-class industry training (Organic SEO, Local SEO, PPC, Google Analytics, etc.), long-term career track opportunities, and ongoing learning bonuses (yes, you can get paid to learn!), along with numerous other benefits!
Some of the additional benefits our team members enjoy include:
* No matter where you are located or your position, arenaflex offers long-term stability to all of our team members. Many of our global team members have been with arenaflex for 10+ years, and we're hoping you can be too!
* We put our people first; it's as simple as that. You're never on your own - when you run into inevitable challenges, we're there to support you along the way!
* Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry because, again, we put our people first.
* Save your time and money by skipping the commute to an office. This role allows you to work from the comfort of your home!
* Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more!
* Unrestricted access to our proprietary software/platforms that our internal R&D team has developed for our team's exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients.
* Be part of a rapidly growing company that, at the same time, only partners with clients who share our values.
* Merit-based promotional structure.
* Annual merit-based compensation increases!
* Access to virtual professional development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.
* Invitation to our annual FXFest – an all-expenses-paid trip for our international team members (with a 1-year tenure) to our company headquarters. The week-long event is filled with activities, learning, and motivation to help unite our U.S. and global staff!
* We have a very strong commitment to giving back globally - in fact, it's one of our values here at arenaflex. As a member of our team, you get to be a large part of that simply by achieving your goals - since 2014, we've committed to donating globally through our FXBuilds program. You can learn more about that here!
* When you join arenaflex, you don't just join a company; you join a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small!
**What You'll Get**
* World-Class Training and Ongoing Career Development
+ No matter your level of experience, our "Bootcamp" training program is provided for all new arenaflex team members to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
+ From training with our Award-Winning Sr. Developers, Designers, Marketers, and more to access to countless industry-leading online training resources/courses/tutorials to getting experience with our client base that spans just about every industry you can think of (and then some), our training program is simply unrivaled!
+ Training doesn't stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental training, industry-related updates, and more!
+ FXLearns program – where you get incentives for taking advantage of our countless industry training resources!
* Opportunities for Growth
+ arenaflex has doubled in size over the past 5 years, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands.
**Who We're Looking For**
* Desired Education
+ Bachelor's degree is preferred.
+ Pre-employment testing is required.
* General Knowledge
+ Fluent in English (written and verbal). Resume must be in English to be considered.
+ Comfortable with both object-oriented and procedural programming methodologies
* Qualities
+ Likes to get things done, highly efficient
+ Commitment to delivering high-quality communication, and bug fixes to users
+ Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
+ Enjoys solving problems
+ Customer-centric mentality, highly empathetic to users
+ Obsesses over details
+ Enjoys writing processes and making technical concepts more consumable for their audience
+ Ability to understand prioritization/urgency level
+ Bonus: experience in technical software support, sales, or account management
+ Bonus: familiarity with CRM, email marketing, or helpdesk software
**What You'll Do**
* Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
* Test site bugs yourself and confirm if you're able to replicate
* Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
* Update application documentation, processes and standard operating procedures
* Publish in-app guides/documentation answering frequently asked questions
* Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
* Manually test new features and bug fixes
* Clearly communicate when Requests need edits or additional information
* Report on weekly KPIs: ie. tickets received, tickets completed, etc.
* Report on guides/help docs analytics / usage
**Compensation**
* Negotiable, based on experience
* Annual merit-based increases
**Working Hours**
* Asia (Philippines / Indonesia)
+ This position requires overlapping hours from 3:30 AM EST - 12:00 PM EST (New York Time Zone) Monday - Friday.
* Africa / Europe (Ghana, UK, Ireland, Kenya, etc)
+ This position requires overlapping hours from 6:00 AM EST - 2:30 PM EST, Monday - Friday. The 40 hours of work doesn't include any lunch or breaks.
* North America & South America
+ This position requires overlapping hours from 8:00 AM EST - 4:30 PM EST, Monday - Friday. The 40 hours of work doesn't include any lunch or breaks.
**Check out our culture on social media:**
* Instagram
* Twitter
* Facebook
**Please submit a resume or CV (in English) to be considered for this opportunity.**
* You don't need to apply more than once, even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!
**arenaflex is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+, and other underrepresented groups, are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!**
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