At arenaflex, we're on a mission to empower small businesses to become unstoppable teams. As a Customer Support Representative, Payroll, you'll be part of a dynamic and growing company that's passionate about innovation and making a difference for the people we serve. If you're a bar raiser with a passion for supporting small businesses and helping them succeed, we want to hear from you!
**About arenaflex**
arenaflex is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on arenaflex to make work radically easy and give their teams superpowers. As the leader in small business team management, arenaflex tracked 1+ billion hours for 2.5+ million workers last year.
**Our Culture**
At arenaflex, we value our differences and encourage all to apply. We're proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.
**What We're Looking For**
We're seeking an experienced Customer Support Representative, Payroll, to join our team. As a bar raiser, you'll come with:
* 2+ years of customer support experience
* 1+ years working in payroll support or implementation
* Understanding of payroll fundamentals at the federal, state, and local levels
* Proven track record of providing exceptional customer service in a contact center environment
* Demonstrated problem-solving skills and the ability to think critically
* Excellent communication skills with a friendly and professional demeanor
* Tech-savvy with the ability to quickly learn and navigate new software applications
* Ability to work independently as well as collaboratively within a team
* Passion for supporting small businesses and helping them succeed
* Set high standards for yourself matched with exceptional interpersonal skills
* Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude
**Key Responsibilities**
As a Customer Support Representative, Payroll, you'll make an impact by:
* Delivering excellent customer support services to our customers via phone, email, and chat
* Assisting our clients in resolving payroll-related inquiries, troubleshooting technical issues, and ensuring their seamless usage of our payroll product
* Providing exceptional customer support by promptly responding to customer inquiries via phone, email, and chat channels
* Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed
* Educating customers on the features, functionalities, and best practices of our payroll product
* Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support system
* Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements
* Ensuring customers are getting the most value from our products and that they are on the right plan to best meet their needs
* Striving to exceed customer expectations and contribute to the overall customer satisfaction and retention goals
* Willingness to learn and keep up with product enhancements to support customers effectively
**What We Offer**
* Competitive hourly rate of $20 per hour depending on experience
* Stock Options - Everyone is an Owner!
* 401(k) program + 4% company match
* Employer-supplemented Medical, Dental, and Vision Insurance Plans
* 20 days of accrued PTO, annual paid holidays, and paid volunteer time off
* Continued learning and development stipend
* Paid life insurance
* Short- and long-term disability coverage
* Paid parental leave after 1-year of service
* Commuter benefits
* Flexible spending account (FSA) options
* Top-of-the-line equipment and stipend for workspace setup
* Work from home Thursday & Friday
* Meals provided at our vibrant workspaces
* Team offsites and monthly opportunities to engage with fellow Homies
**What to Expect During the Interview Process**
* Meet the Talent Acquisition team, Alex V.
* Meet the Hiring Manager, Matthew S.
* Participate in a Technical Interview
* Meet the Leadership team
* Professional Reference Checks
* Background Check + Offer Stage
* Welcome to the team ?
**Diversity, Equity, and Inclusion at arenaflex**
At arenaflex, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply!
**How to Apply**
If you're a motivated and passionate individual who is looking for a challenging and rewarding role, we want to hear from you! Apply now and join the arenaflex team in revolutionizing small business team management.
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**Note:** By participating in interviews with arenaflex, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.
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