At arenaflex, we're on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With our cutting-edge data protection and ransomware recovery solutions, we're revolutionizing the way businesses approach data security, data recovery, and data freedom. As a key member of our Customer Success team, the Customer Success Technical Onboarding Manager will play a vital role in executing our onboarding strategy, ensuring our customers achieve radical resilience and unlock the full potential of their arenaflex solution.
**About arenaflex**
arenaflex is a global leader in data protection and ransomware recovery, with a presence in over 30 countries and a customer base of over 450,000 organizations worldwide, including 74% of the Global 2000. Our Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.
**Job Summary**
The Customer Success Technical Onboarding Manager will engage directly with select customers to execute arenaflex's onboarding strategy during the critical early stages of their arenaflex engagement. This role is responsible for assessing each customer's unique requirements, providing product how-to and best practices, and ensuring fast time to value from their arenaflex investment. The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of arenaflex products, and motivated by maximizing customer success and outcomes.
**Key Responsibilities**
* Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption, and time to value
* Serve as a knowledgeable and trusted advisor for arenaflex products, resources, and training options as needed to drive use case execution
* Assist with both technical and non-technical topics related to the customer onboarding
* Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
* Collaborate internally with Customer Success, Sales, Professional Services, and the broader cross-functional groups to drive continuous improvement and a superior customer experience
* Work with the Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their arenaflex journey
* Ensure that all arenaflex team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their arenaflex solution can be realized
* Contribute to a positive team environment of collaboration, customer empathy, and inclusion
* Travel up to 20%
**Essential Qualifications**
* 6+ years of relevant industry experience
* Technical understanding across arenaflex technologies
* Adept at developing relationships with new customers and internal teams
* Adept at leading conversations and presentations, for both technical and non-technical topics
* Excellent verbal and written communication skills in English (additional languages highly desirable)
* Has general understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.)
* Experience working with monitoring tools and frameworks
* Experience in data life-cycle management with IT audit requirements
* Experience with virtualization technologies
* Able to work independently with limited direction in a fast-paced and unpredictable environment
* Ability to adapt to changes in roles and responsibilities
* Excellent time management skills; able to manage multiple customers simultaneously for short-term Onboarding engagements
* Demonstrates patience, understanding, and empathy to effectively manage conflict and concerns
* VMCE and VMCA certification (can be completed after joining)
**Preferred Qualifications**
* Experience with arenaflex products and solutions
* Knowledge of cloud, virtual, physical, SaaS, and Kubernetes environments
* Experience with data protection and ransomware recovery solutions
* Familiarity with IT audit requirements and data life-cycle management
* Experience with virtualization technologies and monitoring tools
* Strong understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.)
**Skills and Competencies**
* Strong technical understanding of arenaflex products and solutions
* Excellent communication and interpersonal skills
* Ability to work independently with limited direction in a fast-paced and unpredictable environment
* Strong problem-solving and analytical skills
* Ability to adapt to changes in roles and responsibilities
* Excellent time management skills; able to manage multiple customers simultaneously for short-term Onboarding engagements
* Demonstrates patience, understanding, and empathy to effectively manage conflict and concerns
* Strong understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Technical Onboarding Manager, you'll have access to:
* Ongoing training and development opportunities to enhance your technical and soft skills
* Mentorship and coaching from experienced professionals in the industry
* Opportunities to work on high-profile projects and engage with senior leadership
* A dynamic and collaborative work environment that encourages innovation and creativity
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
arenaflex is a global company with a presence in over 30 countries. Our headquarters is located in Seattle, and we have offices in major cities around the world. Our company culture is built on the principles of collaboration, customer empathy, and inclusion. We're committed to creating a positive and supportive work environment that encourages innovation, creativity, and growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $126,400 - $180,600 USD, depending on experience and qualifications. We also offer a comprehensive benefits package, including:
* Health insurance
* Retirement savings
* Paid time off
* Flexible work arrangements
* Professional development opportunities
* Access to cutting-edge technology and tools
* A dynamic and collaborative work environment
**Conclusion**
If you're a motivated and experienced professional with a passion for customer success and technical onboarding, we encourage you to apply for this exciting opportunity. As a Customer Success Technical Onboarding Manager at arenaflex, you'll have the chance to work with a global leader in data protection and ransomware recovery, develop your skills and expertise, and make a real impact on our customers' success. Apply now to join our team and embark on a rewarding career journey!
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