At arenaflex, we're revolutionizing the way retailers and contractors offer installed home improvements to homeowners. With over 100 years of combined retail management and home improvement industry experience, our senior management team has a deep understanding of the complexities involved in delivering exceptional customer experiences. As a Customer Solutions Representative, you'll play a critical role in ensuring our customers' satisfaction with their home improvement projects. If you're a results-driven, customer-focused individual with a passion for resolving complex issues, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of software and process management solutions that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. Our innovative approach has disrupted the traditional home improvement industry, and we're committed to continuing to push the boundaries of what's possible. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.
**Job Summary**
As a Customer Solutions Representative, you'll be responsible for ensuring our customers' satisfaction with their home improvement projects. This will involve listening to customer complaints, obtaining facts pertinent to determining a solution, and negotiating with various parties involved in the project to obtain commitment to cover the costs and implement the resolution. You'll work in a fast-paced environment, handling heavy workloads and complex situations with ease. If you're a skilled communicator, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Initiate service claims within the Service Module
* Gather relevant information and documentation to validate the service claim
* Determine the necessary resolution
* Negotiate payment of service resolution costs by the various parties involved
* Facilitate the progression of service claims by scheduling service assessments, ordering materials, coordinating service work, and updating the Service Module accordingly
* Respond timely to customer and affiliate inquiries
* Escalate contractors who are not cooperative in resolving Service Claims to the Customer Solutions Manager, and if appropriate, the operations team
* Recognize high-profile Service Claims or those claims that have the potential to result in litigation and escalate immediately
* Gather the necessary supporting information to submit insurance bond claims
* Perform additional duties as assigned
**Essential Qualifications**
* High School diploma or equivalent
* 3+ years of related experience in customer service and negotiating
* Ability to work in a fast-paced environment and have experience in a fast-paced environment that required result-oriented decisions
* Professional demeanor
* Excellent active listening, verbal, and written communication skills
* Ability to resolve conflicts, formulate resolutions, and work under pressure
* Computer literate and ability to adapt to various programs
* Exceptional organization skills
* Ability to adapt to changing or multiple priorities
**Preferred Qualifications**
* Knowledge and/or experience of the home improvement industry
* Physical Requirements:
+ Prolonged periods of sitting at a desk and working on a computer
+ Must be able to lift 15 pounds at times
**Benefits of Working with arenaflex**
* 100% remote work environment
* Employer-provided equipment
* Medical, dental, and vision insurance
* Health savings plan includes employer contribution to health savings account
* Medical and dental flexible spending accounts
* Company-paid basic life, short-term disability, and long-term disability insurance
* 401K plan with employer match
* Company matches 100% of the first 4% of salary deferrals
* All contributions, including employer contributions, are 100% vested immediately
* Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
* Employee assistance program
* Pay on demand
* Critical illness, hospital indemnity, group accident, and legal insurance
* Paid time off
* And more!
**Why Join arenaflex?**
As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a dynamic and fast-paced environment that's constantly evolving and improving. We're committed to providing our employees with the tools, training, and support they need to succeed, and we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401K plan with employer match.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for resolving complex issues, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
**arenaflex is an Equal Opportunity and Drug-Free Workplace**
The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.
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