Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a global organization that's revolutionizing the way companies interact with their customers. As a Customer Service/Technical Support Representative (Onsite) in Orlando, FL, you'll be part of a diverse team of game-changers who are dedicated to providing outstanding support to our clients.
**About arenaflex**
arenaflex is a forward-thinking global organization that's committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our team is made up of individuals from 70+ countries who contribute and support each other's success and well-being. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**Key Responsibilities**
As a Customer Service/Technical Support Representative (Onsite) at arenaflex, you will:
* Provide inbound customer support via phone, email, or chat
* Help customers resolve technical issues and answer questions about client products and/or services
* Assist in correcting billing concerns and resolving customer complaints
* Deliver expert customer experiences with a smile, every time
* Utilize multiple systems on a PC throughout your day-to-day work and pass technical assessments to demonstrate your skills
**Your Qualifications**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
* 18 years or older with a High School Diploma or GED
* Live within 40 miles of the site and be able to work your full shift in the office
* Ability to utilize multiple systems on a PC throughout your day-to-day work and pass technical assessments to demonstrate your skills
**What's in it for you?**
One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* Paid training and opportunities for lucrative referral bonuses
* Competitive hourly wage: $18/hour
* Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
* A range of other perks and benefits
**Reimagine the Best Version of You!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** Orlando, FL
**Language Requirements:** English (fluency required)
**Time Type:** Full-time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed.
**Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
**To request a reasonable accommodation:** Please click .
**To review the Affirmative Action Plan:** Please click .
**Apply for the job now!** [Apply for the job now!](https://jobviewtrack.com/en-us/job-491c4179480707004e17410f48321b17154f061c49305f58494240011d4e7401501307131a652655071c061e4f591d7e48161907441100301d111e081754543a0c03584e4e4843100e1a4e0245612b141d130a4d111a49204f594b444e014f3a4217480d01020f0b45730118191c585f3f6e58171b014a1152433b041c110c4311483b165a59585e480a1b0f531d56066a350b040d4e1d0b081f0a78485d5d0b1d1a072645131a041d020b54151c00054f2a041c1955/3819519330289f905b7e8fa1eb1e2e8f.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa)
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