**Join arenaflex's dynamic team as we revolutionize the healthcare experience for our patients. As a Customer Service Specialist in our Healthcare Billing, Revenue Cycle Management department, you will play a vital role in delivering exceptional patient care and support.**
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to transforming the primary care experience. Our mission is to deliver high-quality care and service to our patients, and we're looking for passionate individuals to join our team. As a Customer Service Specialist, you will be part of a dynamic team that combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support.
**A Day in the Life**
As a Customer Service Specialist in our Healthcare Billing, Revenue Cycle Management department, you will handle inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include:
* Reviewing patient accounts and processing payments
* Explaining EOBs (Explanations of Benefits) and coordinating with internal stakeholders to resolve billing discrepancies
* Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion
* Regular communication with insurance companies to verify benefits and claim status
* Documenting all interactions in the electronic health record system and following up on pending issues
**Key Responsibilities**
* Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals
* Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions
* Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients
* Assist admins with our member's billing needs via arenaflex's tasking system to provide the best customer service
* Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy
* Master arenaflex's technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work
* Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
**Essential Qualifications**
* 2+ years of customer service experience in a call center environment
* 1+ years with medical billing, insurance claims, or healthcare revenue cycle
* Demonstrated proficiency in Microsoft Office Suite
* Experience using electronic health records (EHR) or customer relationship management (CRM) systems
* Knowledge of HIPAA compliance and healthcare privacy regulations
* High school diploma or equivalent
**Preferred Qualifications**
* Spanish Speaking
* Ability to work various shifts
* Strong problem-solving and documentation skills
* Ability to type 45+ WPM while maintaining accuracy
**About the Team**
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base pay range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
**How to Apply**
If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Apply for this job