At arenaflex, we're more than just a store – we're a destination, an experience, and a community that empowers athletes to achieve their dreams. Our retail stores are designed to inspire and elevate the sport experience, delivering first-class service, obsessing over our athletes, and challenging retail norms. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.
**Join Our Team and Make a Difference**
If you're passionate about delivering exceptional customer experiences and making a positive impact in your community, we invite you to join our team at arenaflex. As a Customer Service Specialist, you'll play a critical role in creating confidence and excitement among our athletes, and we're looking for talented individuals who share our passion for sport and customer service.
**Overview**
The Customer Service Specialist is responsible for providing exceptional customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
**Key Responsibilities:**
* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
* Serve as primary customer service provider at the front end and liaison between customers and management.
* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
* Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
* Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
* Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
* Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information.
* Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
* Take an all-hands-on-deck approach to support the team across the store.
* Perform other tasks as assigned by management.
**Teammate Traits:**
Our traits set the bar as to what great teammates look like at arenaflex. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
* Ensures Accountability
* Customer-Focus
* Collaborative
* Instills Trust
* Decision-Quality/Decision-Making Abilities
* Action-Oriented
**Qualifications:**
* Prior retail sales, cashier, or customer-focused experience preferred.
* Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
* Ability to work extended periods of time (up to 4 hours) standing or walking.
* Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
**Based on the location of the arenaflex store, you may be required to submit relevant state-mandated clearances to supervise minors.**
**What We Offer:**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
* A chance to make a positive impact in your community
**Join Our Team Today!**
If you're passionate about delivering exceptional customer experiences and making a difference in your community, we invite you to apply to join our team at arenaflex. Apply now and take the first step towards a rewarding career with a company that shares your values and passion for sport.
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