**Join arenaflex, a leading telehealth company, in providing exceptional customer care to patients and families across the country. As a Remote Entry Level Customer Service Agent, you will play a vital role in supporting our clinical teams and making a meaningful difference in the lives of those we serve.**
**About arenaflex**
arenaflex is a pioneering telehealth company dedicated to delivering high-quality patient care and exceptional customer service. Our team of passionate professionals is committed to creating a supportive and inclusive work environment that fosters growth, learning, and innovation. With a strong focus on customer care, we strive to exceed expectations and make a positive impact on the lives of our patients and their families.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Entry Level Customer Service Agent. As a key member of our clinical support team, you will be responsible for receiving and processing calls from patients and families, gathering information, and relaying it to our clinicians. This is an exciting opportunity to develop your customer care skills, work in a fast-paced environment, and make a significant difference in the lives of others.
**Key Responsibilities**
* Receive and process calls from patients and families, gathering information and relaying it to our clinicians
* Develop and maintain strong relationships with patients and families, providing exceptional customer care and support
* Work collaboratively with our clinical teams to ensure seamless communication and care coordination
* Utilize strong verbal communication, interpersonal, and organizational skills to navigate complex calls and situations
* Maintain accurate and up-to-date records of patient interactions and information
* Participate in ongoing training and development to enhance customer care skills and stay up-to-date on industry best practices
**Essential Qualifications**
* 18 years of age
* Excellent verbal communication, interpersonal, and organizational skills
* Accurate keyboard and typing skills (minimum requirements)
* Proficient use of Microsoft Office and internet navigation
* Strong customer service skills with the ability to speak with a smile in your voice
* Ability to work evening, weekend shifts, and holidays (paid at time ½)
* Access to high-speed internet on a personal network (cannot be a shared network)
* Personal, private, and patient-confidential workspace environment required
**Preferred Qualifications**
* Previous customer service experience in a healthcare or telehealth setting
* Experience working in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Familiarity with electronic medical records (EMRs) and telehealth platforms
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Ability to maintain patient confidentiality and adhere to HIPAA guidelines
* Proficient use of Microsoft Office and internet navigation
* Strong customer service skills with the ability to speak with a smile in your voice
**Career Growth Opportunities and Learning Benefits**
* Paid training and ongoing development opportunities to enhance customer care skills and stay up-to-date on industry best practices
* Opportunities for advancement within the company
* Collaborative and supportive work environment that fosters growth and learning
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
* Remote work-from-home opportunity after a two-week orientation/training in our Gilbert training center
* Monday – Friday schedule with flexibility to work evening, weekend shifts, and holidays
* Collaborative and supportive work environment that fosters growth and learning
* Access to industry-leading training and development programs
* Opportunities for advancement within the company
**Compensation, Perks, and Benefits**
* Starting pay: $18.00 per hour
* Opportunity to increase pay quickly; company promotes from within
* Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
* Paid time off and holidays
* Access to industry-leading training and development programs
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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