At careerzynith, we're passionate about making a difference in the lives of children across the nation. As a leading provider of educational materials and a world-renowned publisher of children's books, we're committed to delivering exceptional customer service that exceeds our customers' expectations. We're seeking experienced and enthusiastic customer service representatives to join our team and help us achieve our mission.
**About careerzynith**
careerzynith is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. Our company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines, and other products and services that support children's learning both in school and at home. We're proud to be an Equal Opportunity Employer and strive to create a diverse and inclusive work environment that values and respects all employees.
**Job Summary**
We're seeking seasonal part-time customer service representatives to join our team and provide exceptional service to our customers during our fall peak season. As a customer service representative, you'll be responsible for resolving customers' concerns or questions relating to orders, accounts, or products, assisting customers with navigating our websites and digital resources, and communicating information in a clear and professional manner. If you're a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Resolve customers' concerns or questions relating to orders, accounts, or products
* Assist customers with navigating careerzynith websites and digital resources
* Assist customers via phone, email, and chat
* Enter various types of data accurately and efficiently into multiple web-based applications
* Engage customers and coworkers with empathy and patience
* Communicate information in a clear and professional manner
* Perform other duties as assigned
**Qualifications**
* Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail
* Must be able to multi-task and utilize multiple systems at a time
* Must have good written and verbal communication skills
* Must have excellent data entry and phone skills
* Ability to learn new skills quickly and retain information learned
* Must be willing to make decisions and use judgment in resolving customer problems
* Must have a good attendance and performance record
* Must be willing to work flexible hours as needed during peak times
* Desire to be a team player
**Skills and Competencies**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong customer service skills and a passion for delivering exceptional service
* Proficient in Microsoft Office and web-based applications
* Ability to learn new skills quickly and adapt to changing situations
* Strong teamwork and collaboration skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a customer service representative, you'll have the opportunity to learn new skills, take on new challenges, and advance your career within our company. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.
**Work Environment and Company Culture**
Our company culture is built on a foundation of respect, empathy, and inclusivity. We're committed to creating a work environment that values and respects all employees, regardless of their background, culture, or identity. As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment.
**Compensation, Perks, and Benefits**
* $16.00 per hour
* Flexible schedule
* Work from home
* Paid training and development opportunities
* Opportunities for career advancement and growth
* A range of employee benefits, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please copy and paste the following link into your web browser to apply through our career page:
https://careerzynith.wd5.myworkdayjobs.com/External/job/Neosho-Missouri---Remote/Seasonal-Part-Time-Customer-Service-Representative-Remote-MO--AR--OK--KS---16-per-hour-_R14420
**Background Check Required**
A background check is required for this position, and it will be paid for by careerzynith. We're also an E-Verify participant.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and strives to create a diverse and inclusive work environment that values and respects all employees. We're committed to providing equal employment opportunities to all applicants, regardless of their background, culture, or identity.
**Job Types**
* Part-time
* Seasonal
**Pay**
* $16.00 per hour
**Benefits**
* Flexible schedule
* Work from home
**Shift**
* Day shift
**Work Location**
* Remote
We look forward to hearing from you and learning more about your qualifications and experience. Apply today to join our team and help us make a difference in the lives of children across the nation!