Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been innovating since our founding nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at arenaflex, we create connections that change the world.
**Job Summary**
We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team in Mesa, Arizona. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is a hybrid-remote position, requiring you to work in our center 3-4 days a week and remotely from home 1-2 days a week.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends
* Participate in paid training to develop your skills and knowledge
**What We're Looking For**
* Unwavering Customer Focus: You're dedicated to providing exceptional customer service and ensuring that every interaction is a positive one.
* Strong Work Ethic: You're a hard worker who is committed to meeting and exceeding your goals.
* Adaptability: You're able to adapt to changing situations and priorities in a fast-paced environment.
* Problem-Solving Skills: You're able to think critically and come up with creative solutions to complex problems.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and complete.
**Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* You'll have the opportunity to work with a diverse team of professionals who are passionate about making connections and changing the world.
* arenaflex is committed to helping you grow and develop your skills and knowledge, with opportunities for advancement and professional development.
**Equal Employment Opportunity**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate professionals who are dedicated to making connections and changing the world.
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