At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in people's lives. With a rich history spanning nearly 150 years, we've been pioneers in making connections and have been at the forefront of technological advancements. Our journey began with Alexander Graham Bell's invention of the telephone, and since then, we've continued to push boundaries and create connections that change the world.
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be at the forefront of our customer-centric approach, providing exceptional service and driving sales growth. You'll be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About the Role:**
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with:
- Handling customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolving issues related to service, billing, payments, and collections
- Explaining bills and product features clearly
- Troubleshooting basic problems and seeking higher support if needed
- Building customer confidence and loyalty by resolving issues
- Supporting various customer inquiries, including technical issues
- Working a flexible 40-hour per week schedule, which may include nights and weekends
**What We're Looking For:**
- Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building long-term relationships.
- Strong Work Ethic: You're a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
- Adaptability: You're flexible and able to adapt to changing situations and priorities.
- Problem-Solving Skills: You're a critical thinker who can analyze complex issues and develop effective solutions.
- Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient.
**Join Our Team and Enjoy Amazing Perks and Benefits:**
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
**Work from Home (WFH) Requirements:**
- You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities and Learning Benefits:**
- You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Career possibilities are limitless with arenaflex
- You'll be part of a dynamic team that's passionate about making a difference in people's lives
**Compensation and Perks:**
- Our Customer Service Representatives - Sales (Hybrid) earn $24.03 an hour + uncapped commissions for sales goals
- Not to mention all the other amazing rewards that working at arenaflex offers
- Individual starting salary within this range may depend on geography, experience, expertise, and education/training
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities. We're committed to creating a diverse and inclusive work environment that values and respects all individuals.
**How to Apply:**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our community of innovators, thinkers, and doers who are passionate about making a difference in people's lives.
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