**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Customer Service Representative with arenaflex, you will have the opportunity to work from the comfort of your own home, enjoy a competitive salary of $24/hour, and be part of a dynamic team that values diversity, inclusion, and employee growth.
**Why you'll love this role**
As a Customer Service Representative with arenaflex, you will be the face of our company, interacting with customers in a courteous, professional, and expert manner. You will be responsible for resolving customer inquiries, issues, and concerns in a timely and efficient manner, ensuring that every customer interaction is a positive and memorable experience.
**Key Responsibilities**
The following are the fundamental elements of the job, which may be subject to change based on business needs:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades
* Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
* Perform traveler loading, including ticket lift and ticket lift/check
* Operate gate readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Operate jetways/bridges for the purpose of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Carry domestic/international flight records
* Perform traveler service flight close-out procedures
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any obligatory overtime requirements
* Answer and assist during security and emergency situations
* Provide connecting traveler door information
* Provide quality customer service in a professional manner and in accordance with American's policies
* Adhere to organizational policies, procedures, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks, including during customer interactions
* Wear uniform as required by organizational policy
**Sensible accommodations may be made for qualifying individuals with disabilities.**
**Depending on your airport size, you may also perform the following:**
* Perform Traveler Activity Control capabilities, including air-to-ground communication, along with Peak capabilities
* Assist international travelers through customs/migration, including baggage re-check
* Carry tickets, international flight records, and customs/migration documents
**All you'll need for success**
* Least Capabilities:
+ Education and Earlier Professional training
+ Bilingual language abilities required in certain areas
+ Relevant valid driver's license as required by local authorities
+ Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
+ Must be able to obtain proper airport power and US Customs security identifications, if applicable
+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organizational and security requirements
+ Must be approved to work in the U.S.
* Favored Capabilities:
+ Training and Earlier Professional training
+ Working knowledge of Sabre or other Traveler Service Framework
+ Past face-to-face Customer service experience
**What you'll get**
Join the arenaflex family and enjoy the following benefits:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and be part of a dynamic team that values diversity, inclusion, and employee growth!**
From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the biggest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today!
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