At arenaflex, we're committed to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.
**Inventing the Future of Health Care**
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
**Working in a Call Center Environment**
As a Customer Service Representative, you'll work in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-related services. Your responsibilities will include:
- **Answering Calls and Resolving Issues**: Answer a minimum of 11 calls per hour resolving moderate to complex issues.
- **Scheduling and Verifying Appointments**: Schedule and verify appointments in clinical information systems.
- **Patient Information Management**: Verify and update patient demographic and insurance information.
- **Task Management**: Send and receive tasks to Provider offices to assist patients with access to medical care.
- **Referral Processing**: Receive and process; expedite, stat, and at-risk referrals.
- **Patient Communication**: Contact patients to advise of appointment and referral status.
- **Data Entry**: Perform extreme high-volume data entry.
- **Complaint Resolution**: Process and resolve expedited patient complaints.
- **Medication Refill Processing**: Review and process medication refills.
- **Proactive Response**: Respond proactively to inquiries from patients, Providers, and internal medical personnel.
**Rewards and Recognition**
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. We'll also provide development opportunities for other roles you may be interested in.
**Required Qualifications**
- **Education**: High School Diploma / GED.
- **Call Center Experience**: 6+ months of Call Center experience.
- **Customer Service Experience**: 6+ months of Customer Service experience.
- **Microsoft Office Proficiency**: Proficiency with Microsoft Office applications, i.e., Microsoft Excel, Microsoft Outlook, Microsoft Word.
- **Age Requirement**: Must be 18 years of age or older.
- **Flexibility**: Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm.
**Preferred Qualifications**
- **Medical Terminology**: Knowledge of medical terminology.
- **Advanced Insurance Knowledge**: Advanced knowledge of insurance products.
- **Medical Office Training**: Training in a medical office-related field.
- **CPT and ICD-10 Coding**: CPT and ICD-10 coding knowledge.
**Soft Skills**
- **Customer Service**: Ability to demonstrate customer service and proper telephone etiquette.
- **Communication**: Solid oral and written communication skills.
- **Listening and Critical Thinking**: Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills.
- **Prioritization**: Ability to prioritize call types.
**Compensation and Benefits**
The hourly range for this position is $16.00 - $28.27 per hour. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).
**About arenaflex**
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
**Diversity and Inclusion**
Diversity creates a healthier atmosphere: arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Remote Work**
This position is remote, and you'll have the flexibility to work from anywhere. You'll be required to have a dedicated workspace and a reliable internet connection.
**How to Apply**
If you're passionate about making a difference in people's lives and want to join a team that's dedicated to delivering care, aided by technology, apply now. We can't wait to hear from you!
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