Are you ready to embark on a new journey and discover a world of possibilities? Join the arenaflex family, and you'll be part of a dynamic team that's shaping the future of customer service. As a Customer Service Representative on the Payments and Digital Strategy team, you'll play a vital role in delivering exceptional experiences to arenaflex customers while navigating the complexities of digital payments and financial transactions.
**Why you'll love this role**
* You'll be part of a collaborative team that's passionate about innovation and customer satisfaction.
* You'll have the opportunity to develop your skills and expertise in a rapidly evolving industry.
* You'll work with cutting-edge technology and tools to streamline processes and improve efficiency.
* You'll be part of a company that values diversity, inclusion, and employee well-being.
**What you'll do**
* Complete daily tasks related to check processing, object processing, direct debits, and budget transfers at arenaflex.
* Coordinate return objects with contributors, vendors, the Federal Reserve Bank, and other institutions.
* Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing.
* Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws.
* Process mortgage bills, multi-account, and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks.
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products.
* Log, review, and make necessary GL, account changes, and/or returns.
* Process Stop Pays and Check Batching.
* Complete daily balancing and department closing.
* Obtain information from contributors for timely and accurate processing of international and domestic budget transfer requests.
* Research and verify incoming and outgoing budget transfer information.
* Communicate with vendors to process budget transfers.
* Understand and be familiar with outgoing and incoming budget transfer laws.
* Deposit check returns, review member returned checks on draft changes, process member checks, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers.
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees.
**What you'll need for success**
* Minimum Qualifications:
+ High school degree or GED
+ Intermediate Excel and Word experience
* Preferred Qualifications:
+ Previous customer/member service experience
+ Previous banking or Credit Union experience
+ Episys/Symitar and processing wires
* Skills, Licenses & Certifications:
+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software.
+ Ability to work prolonged hours in aid of business needs.
+ Ability to exercise excellent customer service skills.
+ Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team.
+ Ability to perform mathematical calculations and review data.
+ Ability to effectively prioritize work and meet time limits under high volume pressure.
+ Ability to cross-train and perform any position assigned within the department.
+ Ability to interact professionally with all personnel and contributors.
+ Ability to work independently and with minimum supervision.
+ Ability to self-motivate with strong employer skills and ability for interest to detail.
+ Ability to effectively prioritize work and meet time limits.
+ Ability to maintain excellent performance and attendance.
+ Must pass relevant arenaflex and Credit Union pre-employment compliance exams.
**What you'll get**
* Feel free to take advantage of all that arenaflex has to offer:
+ Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
+ Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel free to be yourself at arenaflex**
From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global customer base.
**Why arenaflex?**
* arenaflex is a company that values diversity, inclusion, and employee well-being.
* We're a company that's passionate about innovation and customer satisfaction.
* We're a company that offers a range of benefits and perks to support your career growth and personal well-being.
* We're a company that's committed to creating a safe and inclusive work environment for all employees.
**Ready to join the arenaflex team?**
Apply now and take the first step towards a rewarding career with arenaflex. Don't miss out on this opportunity to join a dynamic team that's shaping the future of customer service.
Apply for this job